True Smiles

True Smiles Introduce

Welcome to True Smiles, located at 41593 Winchester Rd #214 in Temecula, CA 92590, USA, as featured on Theme Park Directory. Within the platform category of Theme Park Directory, which includes various goods and services, True Smiles offers orthodontic services in the Temecula, California area. Based on the available online reviews, patients have reported significant negative experiences regarding patient care, professionalism, scheduling, communication, and treatment outcomes.

One patient initially shared a negative review stating the practice had "really gone downhill" with few caring employees, frequent late or no-show appointments, and staff complaining about their jobs. They felt Dr. Luther had lost touch with the practice and advised others to go elsewhere.

This patient later updated their review with an even more alarming account. They described a situation where, upon arriving for an appointment to discuss braces removal (after having them for over three years instead of the initially quoted two), they were informed by the office manager, Modesta, that they would no longer be treated due to their previous negative review. This occurred despite the office actively soliciting Google reviews. The patient described feeling bullied and confronted by Modesta, who blamed missed appointments (which the patient disputed with documentation) and noted the patient rarely saw the doctor despite requests. The doctor present reportedly seemed embarrassed and apologized. The patient strongly advised against going to True Smiles, citing consistently brushed-off concerns and long wait times, recommending only the doctor and another staff member, Donna, as being competent. They warned others to be cautious about leaving honest reviews.

Another patient detailed a "far from satisfactory" experience marked by a "noticeable lack of professionalism." They consistently waited over an hour past their scheduled appointment time, indicating "significant issues with their scheduling system and time management." The most concerning issue was the "premature removal of my braces" despite the patient's concerns, which has led to "ongoing issues, including persistent jaw pain and a jaw that frequently pops," negatively impacting their quality of life. Additionally, they reported "inadequate communication" with questions and concerns often being dismissed and a lack of comprehensive explanations regarding treatment progress. This patient summarized their experience as "highly disappointing" due to "unprofessional conduct, poor scheduling practices, and the significant negative outcomes resulting from their premature removal of my braces," advising others to "seek orthodontic care elsewhere to ensure a more professional and satisfactory experience."

Our Environment:

Located on Winchester Rd in Temecula, California. One patient described the original environment as one where employees complained about being short-staffed and the smooth operation of the practice. Updated reviews do not offer further details about the physical environment but focus on negative interactions and treatment issues.

Our Services:

Offers orthodontic services, including braces treatment.
However, there are significant concerns raised about the quality and management of these services, including premature removal of braces and extended treatment timelines.
Scheduling appears to be unreliable, with frequent and long delays.
Communication regarding treatment and patient concerns is reported as inadequate.

Our Features:

Patients report a lack of professionalism within the practice.
Significant and consistent long wait times for appointments are noted.
There are allegations of retaliatory actions against patients who leave negative reviews.
Concerns raised by patients are reportedly brushed off.
Premature removal of braces has allegedly led to negative health outcomes for at least one patient.
Communication about treatment plans and progress is described as poor.
One original review mentioned Dr. Luther but felt he was out of touch with the practice. A later review still recommended the doctor currently practicing.

Promotional Information:

True Smiles in Temecula, CA, located on Winchester Rd, offers orthodontic services. However, please be aware of recent patient reviews indicating significant concerns regarding patient care, scheduling, communication, and treatment outcomes. We encourage you to consider this feedback and potentially seek further information or alternative providers before making a decision. Contact information: +1 .

For local users in US seeking orthodontic care in the Temecula, California area, True Smiles is located on Winchester Rd. However, multiple recent reviews detail highly negative experiences, including long wait times, unprofessional conduct, retaliatory actions for negative feedback, inadequate communication, and negative treatment outcomes such as premature brace removal leading to jaw problems. Due to these serious concerns raised by multiple patients, it is strongly recommended that you exercise extreme caution and thoroughly research alternative orthodontic providers in the Temecula area to ensure a more professional and satisfactory experience. Contact information: +1 . Given the current time in US (Thursday, April 10, 2025 at 5:03 AM CST), please be mindful of the significant time difference when researching and contacting other dental professionals in California (which will be Wednesday, April 9th, likely during their business hours in the Pacific Daylight Time Zone).