Smile Design Center

Smile Design Center Introduce

Welcome to Smile Design Center, located at 29955 Technology Dr STE 102 in Murrieta, CA 92563, USA, as featured on Theme Park Directory. Within the platform category of Theme Park Directory, which includes various goods and services, Smile Design Center offers dental and orthodontic services in the Murrieta, California area. Based on the available online reviews, there are strongly contrasting opinions regarding the patient experience. One review expresses significant dissatisfaction with customer service and office management, while another offers high praise for the professionalism and quality of dental care.

One patient strongly advises against visiting Smile Design Center, citing a decline in customer service since COVID. They report "endlessly changed" appointment dates, a lack of understanding for strict schedules, and a drop in customer service rating from 10 to 2. This patient also experienced "ridiculous" wait times, often exceeding one hour past the appointment time, which they attribute to overbooking. They recount issues with retainer notification for their significant other, involving delayed callbacks and a lack of proactive communication. The front counter receptionists are described as "rude" and giving "attitude over the phone." The explanation given for the lack of notification about the retainer's arrival was attributed to a missing note. Additionally, the practice's hours have reportedly been reduced from 5 to 3 days a week, limiting flexibility. This patient states they will not return and recommends other dental companies in the area.

Conversely, another patient describes Smile Design Center as a "very professional dentist facility" with "easy to schedule or reschedule appointments." They found the dentists to be "very nice and caring" and have been a "go-to dental office for 10+ years." This reviewer praises the office as "overall great" and specializing in "multiple practices," consistently leaving their "teeth always looking good" after appointments.

Our Environment:

Located on Technology Dr in Murrieta, California. One long-term patient describes the facility as "very professional." However, another recent patient experienced significant issues with office management, including long wait times and rude front desk staff, suggesting a potentially inconsistent environment.

Our Services:

Offers dental and orthodontic services (implied by the name and "multiple practices" comment).
Provides teeth cleaning and brace removal (mentioned in the reviews).
Handles appointment scheduling and rescheduling, though one patient experienced significant issues with this.
Provides retainers for post-orthodontic treatment, although communication about their availability has been problematic for one patient.

Our Features:

One long-term patient describes the dentists as "very nice and caring."
The facility is noted as "very professional" by one reviewer and specializing in "multiple practices."
Scheduling is described as "easy" by a long-term patient, but unreliable by a more recent one.
Customer service, particularly from the front desk, is a point of significant negative feedback in one review.
Wait times can be "ridiculous," according to one patient, often exceeding an hour.
Operating hours have reportedly been reduced.

Promotional Information:

Looking for dental or orthodontic services in Murrieta, CA? Smile Design Center on Technology Dr offers a range of treatments. While one long-term patient praises our professional facility, easy scheduling, and caring dentists, another recent patient has reported significant issues with appointment management, wait times, and customer service. We encourage you to contact us at +1 951-894-1934 to discuss your needs and experience our services firsthand to determine if we are the right fit for you.

For local users in US seeking dental or orthodontic care in the Murrieta, California area, Smile Design Center is located on Technology Dr. It is important to be aware that recent online reviews present a mixed picture. While a long-term patient describes the facility as professional with nice dentists and easy scheduling, another recent patient experienced significant problems with frequently changed appointments, very long wait times, poor communication, and rude front desk staff. Additionally, the operating hours have reportedly been reduced. Given this conflicting feedback, it is strongly recommended to contact the office directly at +1 951-894-1934 to inquire about their current practices, particularly regarding scheduling and customer service, before booking an appointment. Given the current time in US (Thursday, April 10, 2025 at 4:50 AM CST), please be mindful of the significant time difference when calling their office in California (which will be Wednesday, April 9th, likely in the late afternoon PDT, as daylight saving time will be in effect). It would be best to call during typical business hours in the Pacific Daylight Time Zone.