UofL Dental Associates - Dental Faculty Practice: Patient Experiences and Concerns

UofL Dental Associates - Dental Faculty Practice Introduce

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UofL Dental Associates - Dental Faculty Practice is located at 501 S Preston St Suite 148, Louisville, KY 40202. You can contact them at (502) 852-5401 or +1 502-852-5401.

Based on customer reviews, UofL Dental Associates - Dental Faculty Practice has received significant negative feedback, primarily concerning issues with referrals, insurance verification, and appointment scheduling. Patients have expressed frustration with the office's handling of these administrative aspects and the impact on their treatment.

One reviewer described a highly negative experience involving referral requirements, insurance issues, and appointment scheduling. They reported being asked to jump through hoops regarding a referral, only to be told later that it was insufficient. They also expressed frustration with the office's handling of insurance verification, claiming they were initially told their insurance was covered, then informed they would have to pay out of pocket. They felt the office was focused on maximizing profit and compared their experience to dealing with difficult institutions. They rated their experience with -7 stars if possible.

Another reviewer shared their experience with a referral for severe TMJ issues. They waited two months for an appointment with Dr. Kuschner, as referred by their dentist, only to be placed with Dr. Garza. They felt there was a miscommunication regarding the referral and were disappointed with the insights gained from the visit. They also felt unprepared for the appointment, as they were not informed to bring their mouth guard. They were further frustrated when they were rescheduled for an appointment with Dr. Kuschner, as they had taken time off work for the initial appointment and could not easily reschedule. They expressed disappointment with the lack of understanding and awareness of how this impacted their time and treatment.

Key concerns highlighted by patient reviews include:

Referral Issues: Inconsistent and confusing referral requirements.
Insurance Verification Problems: Miscommunication and last-minute changes regarding insurance coverage.
Appointment Scheduling Difficulties: Long wait times and frequent rescheduling.
Miscommunication and Lack of Preparation: Patients feeling unprepared for appointments.
Lack of Understanding and Awareness: Concerns about the office's understanding of patient needs and time constraints.

The reviews strongly suggest that potential patients should be aware of the reported administrative and scheduling difficulties and consider alternative dental care options. The negative feedback highlights significant concerns regarding the clinic's communication and patient management practices.