Smiles Dental Center

Smiles Dental Center, located at 724 E Northwest Hwy, Mt Prospect, IL 60056, USA, offers dental services to the local community. They can be reached at (847) 392-4270 or via mobile at +1 847-392-4270.

Patient reviews of Smiles Dental Center present a mixed perspective. One patient expressed high satisfaction with the care received from Doctor Tom and staff member Jocelyne. This patient described Dr. Tom as caring and thorough in explaining procedures, and praised Jocelyne for her efficiency in scheduling the appointment quickly and her friendly and welcoming demeanor upon arrival.

In contrast, another patient reported a significantly negative experience related to the receptionist and the appointment scheduling process. This review did not comment on the dentist's services but focused on issues encountered with insurance verification and appointment confirmation. The patient described being initially told that their insurance was accepted, only to later face uncertainty and a request to reschedule due to alleged difficulties in confirming their member ID. Despite the patient's confidence in their insurance validity, they experienced repeated follow-up calls and a last-minute notification of non-acceptance after traveling to the clinic. This patient expressed frustration with the perceived lack of due diligence, wasted time, and absence of an apology.

These reviews offer contrasting viewpoints on the patient experience at Smiles Dental Center. While one patient highlights positive interactions with the dentist and a staff member, another details significant issues with the administrative aspects of the clinic. Local users may want to consider these experiences when choosing a dental clinic.

Smiles Dental Center

724 E Northwest Hwy, Mt Prospect, IL 60056, USA