Mark Barnes Dental

Please Note: The following information is about Mark Barnes Dental, located in Wheaton, Illinois, USA. This information is provided for users who may be interested in dental services in that specific location. This is not relevant for users in Singapore looking for local dental clinics.

Mark Barnes Dental is a dental clinic located at 531 Roosevelt Rd # 103, Wheaton, IL 60187, USA. They can be contacted via phone at (630) 221-8161 or mobile phone at +1 630-221-8161. Online reviews raise concerns regarding the clinic's customer service and billing practices.

Platform Category: Dental Clinic

Introducing Mark Barnes Dental in Wheaton, Illinois, USA. Based on recent online reviews, potential local users should be aware of reported customer service issues. One reviewer stated, "Nobody ever answers the phone and I called at least 5 times on different days. Left voicemails and not one response! Terrible customer service." This indicates potential difficulties in contacting the clinic via phone.

Another patient shared a negative experience involving insurance and billing: "Wish I could give them 0 stars. I drove over an HOUR to this place, because only 2 dentists were covered by my insurance. I triple checked I was covered before I made the drive. After I got the service done, the receptionist told me she couldn’t find my in my own insurance circle. So I left and called my insurance company and they said yes this dentist is covered for you. Now when I call to dispute this massive bill to the dentist office, she called me a liar and dishonest. I said she is incapable of connecting my insurance! I told her she should’ve told me BEFORE the service started that she couldn’t find me in the system and I wouldn’t have gotten the service done. She continued to say we trusted you. I would never drive an hour to a dentist for just a cleaning and lie about insurance coverage. Worst costumer service. Will be reporting to the BBB." This detailed account suggests significant problems with insurance processing and customer communication regarding billing, leading to a highly negative patient experience.

Environment:

No information available regarding the physical environment of the clinic based on the provided reviews.

Services:

• Provides general dental services, including teeth cleaning, as mentioned by one of the reviewers.

Features:

• Accepts at least some insurance plans, as indicated by one reviewer choosing this clinic due to their insurance coverage. However, there are reports of issues with processing insurance claims.
• The provided reviews highlight significant negative experiences related to customer service and billing.

Promotional Information:

Mark Barnes Dental in Wheaton, IL, USA, offers dental services at 531 Roosevelt Rd # 103. For inquiries about our services and insurance policies, please contact us at (630) 221-8161. We strive to provide quality dental care to our local community.

Customer Feedback Summary:

• There are reports of significant issues with phone communication and a lack of response to voicemails.
• One patient experienced a billing dispute where the clinic's receptionist incorrectly stated they were not covered by their insurance, despite confirmation from the insurance company.
• The patient involved in the billing dispute reported being called a liar and dishonest by the receptionist.
• The overall customer service experienced by at least one patient was described as "terrible" and "worst."

Mark Barnes Dental

531 Roosevelt Rd # 103, Wheaton, IL 60187, USA