Louis F. Mascola, DDS

Welcome to the dental practice of Louis F. Mascola, DDS, a Dental Clinic located at 770 W 9th St in San Pedro, California. While listed as a dental care provider, recent customer reviews paint a concerning picture of the office's customer service and professionalism.

Multiple reviewers have reported extremely negative experiences with the front desk staff. One reviewer, referred by their primary health care provider as an "in-network" option, described a confusing and confrontational phone call. They were initially told the office didn't take their insurance (which the reviewer believed to be incorrect) due to staffing issues. The staff member then allegedly misidentified the doctor as an orthodontist rather than an oral surgeon, despite the reviewer not specifying the required service. This call escalated to the staff member becoming furious, contradicting their initial statements about insurance, imposing an age restriction not previously mentioned, and ultimately hanging up on the caller. The reviewer strongly criticized the front desk's behavior and unprofessionalism, suggesting potential patients seek care elsewhere.

Another reviewer who called to schedule an appointment for an oral surgeon also reported an unprofessional initial contact, with someone answering a cell phone sounding like they were in a car. Upon calling the provided office number, this reviewer encountered another woman who was described as rude from the outset. When inquiring about an appointment, the staff member allegedly snapped back with a distant availability date and was described as embarrassing, rude, unprofessional, and creating an uncomfortable experience, leading the reviewer to have a negative impression of the office environment.

Based on these recent and strongly negative customer service reviews, local users considering Louis F. Mascola, DDS for their dental needs should be aware of significant concerns regarding the professionalism and courtesy of the administrative staff, as well as potential issues with accurate information and appointment scheduling. While no information is provided about the dentist's clinical skills or the clinic's environment beyond these interactions, the reported customer service experiences are notably poor and should be carefully considered by prospective patients. For appointments or inquiries, you can contact the office at (213) 510-2657 or via mobile phone at +1 213-510-2657. However, given the feedback, it would be prudent to approach with caution and perhaps seek alternative dental care options in the San Pedro area.

Louis F. Mascola, DDS

770 W 9th St, San Pedro, CA 90731, USA