Dr. Scott A. Kapers, DDS: Dental Services in St John, IN

Dr. Scott A. Kapers, DDS Introduce

Welcome to the listing for Dr. Scott A. Kapers, DDS, a dental practice located in St John, Indiana. While a Theme Park Directory typically helps you find enjoyable leisure activities, maintaining good oral health is essential for overall well-being. This listing provides information to help local users assess if Dr. Kapers' practice meets their dental needs.

Located at 8217 Wicker Ave in St John, IN, Dr. Scott A. Kapers, DDS offers dental services to the community. Reviews from patients present a mixed picture of their experiences. One patient described the practice as "very welcoming," noting that their questions were answered and their family felt comfortable. This positive review also highlighted the availability of "payment plans" and praised the thoroughness of the deep cleaning received, stating that their teeth felt "great and clean." The practice is also referred to as "Creating Smiles!!!!"

However, another detailed review expresses significant concerns and strongly advises against visiting this practice. This reviewer alleges that Dr. Kapers is "not trustworthy" and criticizes the billing practices, which are reportedly handled by his wife Melissa Kapers. The review claims repeated discrepancies between verbal cost estimates and final bills for procedures like implants and crowns, with differences amounting to hundreds or thousands of dollars. The reviewer also mentions concerns about "hidden costs and fees" associated with offered "insurance" and "evaluations" that were allegedly not discussed openly.

Furthermore, the negative review criticizes Dr. Kapers' customer service, stating that he "does not put customer needs first" in both his dental practice and scheduling. The reviewer recounts experiences of long wait times, lack of clarity regarding costs and pain management options, and repeated last-minute appointment rescheduling. An instance of Dr. Kapers allegedly arguing with the patient about rescheduling concerns is also mentioned. This long-term patient ultimately recommends others to avoid the office and regrets not leaving sooner.

Given the conflicting feedback, local users should carefully consider these reviews when deciding whether to seek dental care from Dr. Scott A. Kapers, DDS. The positive review highlights a welcoming environment, payment options, and thorough cleaning services. Conversely, the negative review raises serious concerns about billing transparency, hidden costs, customer service, and trustworthiness. It is recommended that prospective patients conduct further research and potentially seek consultations to make an informed decision.