Dr. Jennifer Sasada, DMD

Dr. Jennifer Sasada, DMD Introduce

Welcome to the dental practice of Dr. Jennifer Sasada, DMD, located at 94-849 Lumiaina St #208 in Waipahu, Hawaii. While Theme Park Directory primarily focuses on providing our Singapore-based users with information on leisure and entertainment options, we also recognize that our diverse audience may have connections and interests in various locations around the world, including the need for reliable and positive healthcare experiences. For those with ties to the Waipahu, HI area seeking dental services, we are providing an introduction to Dr. Jennifer Sasada, DMD based on recent patient feedback, which presents a contrast between the positive perception of the dentist and concerns regarding the front desk and billing practices.

According to customer reviews, Dr. Jennifer Sasada and her back staff are consistently described as "the sweetest and caring." One patient stated they would "continue to see her again even though what happened was very wrong," indicating a positive view of Dr. Sasada's clinical skills and demeanor. However, both reviews focus heavily on negative experiences with the front desk staff member and biller named Carol.

One patient recounted an incident where Carol stated they had a past due balance of over $200 despite having dual insurance coverage. The patient discovered that Carol had made a duplicate insurance claim, resulting in an overpayment by the insurance company that should have been reimbursed to the patient by the clinic. When this was brought to Carol's attention, she allegedly immediately claimed another balance was due for a cleaning, which the patient believed to be untrue. The patient's request for Carol's last name to report her was refused, and Carol then stated there was no balance after all. The reviewer concluded by warning others to "watch out for CAROL at the FROMT DESK and BILLER" due to apparent similar incidents with other patients.

Another patient reported being quoted for a cavity that was not found during a second opinion with another dentist. This patient also cited multiple reasons for ceasing to visit the practice, with the last visit being marked by a failure to clarify the price of services before they were performed. As an uninsured patient at the time, they were not informed of the costs beforehand, leading to an "unpleasant surprise" when the bill arrived. Additionally, this reviewer mentioned that their family had also experienced "incidents of overpayment with this office WITH insurance."

Based on the available reviews, aspects of Dr. Jennifer Sasada, DMD's practice include:

Sweet and Caring Dentist (Dr. Sasada): Patients have a positive perception of Dr. Sasada's chairside manner and care.
Positive View of Back Staff: Described as sweet and caring as well.

However, significant concerns raised in the reviews include:

Billing Issues with Front Desk (Carol): Reports of balance discrepancies, potential duplicate insurance claims, failure to reimburse patients, and providing contradictory information about balances.
Lack of Price Transparency: Failure to clarify service costs before treatment, leading to unexpected bills, particularly for uninsured patients.
Potential for Misdiagnosis: One patient was quoted for a cavity that was not confirmed by another dentist.
Overpayment Issues: Multiple instances of potential overpayments by patients, even those with insurance.
Unprofessional Behavior: Refusal to provide last name and alleged dishonesty regarding patient balances.

Currently, the provided information does not include details about the specific environment of the practice beyond the interactions with staff, a comprehensive list of all dental services offered by Dr. Jennifer Sasada, DMD, or any specific promotional information. Individuals considering this practice should weigh the positive feedback regarding Dr. Sasada's clinical care against the significant concerns raised about the front desk and billing practices. For our Singapore community with connections to Waipahu, HI, please be aware of these reported administrative issues when evaluating Dr. Jennifer Sasada, DMD. They can be contacted at (808) 676-8080 or +1 808-676-8080, and their address is 94-849 Lumiaina St #208, Waipahu, HI 96797, USA.