Westside Family Healthcare - Administration Office

Westside Family Healthcare - Administration Office Introduce

Welcome to Westside Family Healthcare - Administration Office, located in Wilmington, Delaware. As part of the Theme Park Directory, we are providing information about this healthcare service based on available patient reviews. It is important to note that patient experiences vary significantly, with both positive and negative feedback.

One patient reported a highly positive experience at the 14th Street office, particularly with Dr. Wilson. They described Dr. Wilson as the best doctor they have ever had, and the staff as unbelievably kind and considerate. The patient highlighted a specific instance where Dr. Wilson's nurse, Nicki, went above and beyond to make them feel welcome. The patient also praised the overall service, noting that even the security guard was helpful and courteous. This positive experience suggests a well-managed and caring environment at that specific location.

However, another patient reported significant issues with the company's efficiency and ethical practices. They described a situation where a routine diagnosis was coded wrongly, leading to their insurance company refusing to cover the charges. Despite multiple attempts to correct the issue, the patient felt they were given the runaround and that the problem was not resolved. They expressed frustration with the incompetence and unethical behavior of the providers, stating that it undermined the value of their health insurance. This negative experience highlights serious concerns about administrative and billing practices.

Therefore, potential patients should be aware of the mixed reviews and consider them carefully. While some locations, particularly Dr. Wilson's office, are praised for their excellent service and caring staff, there are significant concerns about administrative and billing issues that may affect patients' experiences.

Key points from patient reviews include:

Positive Experience with Dr. Wilson's Office: Kind and considerate staff, exceptional service.
Negative Administrative and Billing Issues: Wrong diagnosis coding, insurance problems, and runaround.
Concerns about Efficiency and Ethics: Incompetent and unethical practices reported.
Mixed Patient Experiences: Significant variation in patient satisfaction.

If you are considering Westside Family Healthcare, you can contact them at (302) 656-8292 or +1 302-656-8292, or visit them at 300 Water St # 200, Wilmington, DE 19805, USA. It is strongly recommended to contact the office directly to inquire about their services and to clarify any concerns, especially regarding billing and administrative procedures. Potential patients should carefully consider the reported concerns alongside the positive feedback about specific locations and staff members.