West Hills Dental Group

Welcome to West Hills Dental Group, a Dental Clinic located at 22323 Sherman Way # 19, Canoga Park, CA 91303, USA. Serving the local community, this practice appears to offer a range of dental services, as indicated by the experiences shared by their patients. While one long-term patient reported a recent disappointing experience concerning billing and communication with a receptionist named Veronica, another patient highlighted the skill and communicative approach of Dr. Lozada, as well as the personable nature of the front desk crew.

Information regarding the specific environment of West Hills Dental Group is not detailed in the provided reviews. However, the mention of a front desk crew suggests a standard dental office setup with reception and administrative areas. The positive comment about the front desk being "personable and not dissuaded by questions" implies a welcoming and accessible environment where patient inquiries are addressed. Conversely, the negative experience with the receptionist points to a potential inconsistency in the overall patient experience, suggesting that while some aspects of the clinic may be positive, others might need improvement in terms of customer service and communication protocols. Without further information, it is challenging to provide a comprehensive description of the clinic's ambiance.

Based on the limited information available, West Hills Dental Group offers dental services that include extractions, as specifically mentioned in one of the reviews. Dr. Lozada is commended for performing a "difficult pair of extractions" well, indicating proficiency in oral surgery procedures. Furthermore, her willingness to discuss the necessary treatments, her approach to them, and her communication during the procedure suggests a patient-focused approach to care. It is reasonable to infer that, as a general dental practice, West Hills Dental Group likely offers other essential services such as routine check-ups, cleanings, fillings, and preventative care. The fact that they are part of a union provider list suggests they cater to a diverse patient base and likely accept various insurance plans. To obtain a comprehensive list of all services offered, local users are encouraged to contact the clinic directly at (818) 884-8110 or +1 818-884-8110.

One notable feature highlighted in a positive review is the skill and communicative approach of Dr. Lozada. Her willingness to discuss treatment plans, explain her methodology, and keep the patient informed during procedures is a significant aspect of patient-centered care. This open communication can help alleviate anxiety and build trust between the dentist and the patient. Additionally, the front desk crew is described as "personable and not dissuaded by questions," suggesting a welcoming and helpful administrative team that is willing to engage with patients and address their concerns.

However, it is important to acknowledge the negative feedback regarding an experience with the receptionist, Veronica. This review points to potential issues with billing procedures, unauthorized charges, and a perceived lack of empathy and flexibility in addressing a patient's financial concerns. The patient, a loyal visitor of over 11 years (including six years at a different location of the same practice), expressed disappointment in the handling of an outstanding balance and the lack of prior communication about it. This feedback suggests a need for improved communication protocols and a more empathetic approach to patient billing matters.

The fact that West Hills Dental Group is listed as part of a union provider network can be seen as a potential benefit for union members seeking dental care. This affiliation often indicates that the practice meets certain standards of care and billing practices agreed upon by the union. It may also simplify the process of utilizing dental benefits for eligible members.

Currently, there is no explicit promotional information available in the provided text. Local users interested in any new patient specials or ongoing promotions are advised to contact West Hills Dental Group directly. Dental practices sometimes offer introductory discounts or other incentives to attract new patients. Calling (818) 884-8110 or +1 818-884-8110 would be the best way to inquire about any such offers.

In conclusion, West Hills Dental Group in Canoga Park appears to be a dental clinic offering a range of services, including extractions performed by skilled professionals like Dr. Lozada. The front desk staff is described as personable and helpful. However, a recent negative experience highlights potential issues with billing communication and customer service from at least one member of the administrative team. For local users considering West Hills Dental Group, it is advisable to weigh both the positive feedback regarding the dental care provided and the reported negative experience with administrative processes. Direct communication with the clinic is recommended to understand their current services, policies, and any available promotions. Long-term patients may have established positive relationships with the dental professionals at this group, but it is crucial for the practice to address concerns regarding administrative aspects to ensure a consistently positive experience for all patients, both new and established.

West Hills Dental Group

22323 Sherman Way # 19, Canoga Park, CA 91303, USA