Considering Dental Care at West Coast Dental of Pomona

West Coast Dental of Pomona Introduce

Welcome to West Coast Dental of Pomona, a Dental Clinic located at 763 Rio Rancho Rd Ste 120 in Pomona, California. Reviews from patients present a mixed view of the services and patient experience at this location.

One parent shared a highly positive experience regarding their 6-year-old daughter's check-up with Dr. Aldabbi, described as a "Kid specialist." They found Dr. Aldabbi to be more than amazing, even spectacular, highlighting his kindness, patience, and friendly demeanor, including making jokes with their daughter, which immediately put her at ease. The assistant, Antonio, was also commended for his kindness and patience, particularly when taking X-rays, which was done very gently. The overall experience was described as extremely pleasant, with a welcoming receptionist and a manager named Hortencia who was very friendly, polite, and professional, further enhancing the positive visit. The daughter was delighted with a free Disney Princess toothbrush given by Hortencia. The parent expressed their daughter's eagerness for her next dental visit and thanked West Coast Dental of Pomona.

In contrast, another patient reported a negative experience. Their appointment was rescheduled twice. They spoke with an agent on two separate occasions and informed the second agent that they were pregnant. Upon arriving for their appointment, they waited for an hour before being seen. After informing the technician about their pregnancy, there was back-and-forth communication with the front desk and doctor. The front desk claimed they had called the patient twice about the appointment and that the patient had spoken with the call center, not them directly, despite the patient stating they called the number left on their voicemail. The technician informed the patient that the doctor would only look at them and would not perform any procedures without a medical clearance from their OB. When the patient pointed out that this requirement should have been communicated to them earlier, they reported being blamed for speaking to the wrong people. This patient described the experience as very unprofessional and expressed being left in pain and needing to seek care elsewhere.

Based on these contrasting reviews, local users in Pomona or the surrounding areas of California considering West Coast Dental of Pomona should be aware of the potential for positive experiences, particularly with the pediatric specialist and some staff members noted for their kindness and professionalism. However, there are also reports of significant issues with appointment scheduling, communication, and professionalism, especially concerning a pregnant patient. It may be prudent to seek further clarification on office policies and communication practices before choosing this dental clinic. The provided information does not offer specific details about the clinic's environment or a comprehensive list of all services offered.

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West Coast Dental of Pomona Location

West Coast Dental of Pomona

763 Rio Rancho Rd Ste 120, Pomona, CA 91766, USA

West Coast Dental of Pomona

763 Rio Rancho Rd Ste 120

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West Coast Dental of Pomona Reviews

I went back in July for 1st time patient. For self & son, got general cleanings and was told they have braces on site and could refer on the spot. Did the brace consult cause I know I have always needed it. Went through billing and the contract, and a few hours later had braces on. AFTER all of this, I am told ortho is only there Tuesdays. I immediately said this is not going to work for me, as I was under the impression ortho is available more often at their location. This led to alot of back and forth but them pretty much telling me nothing they can do now and to make it work.Nope. I called back a week later and showed up in person to address the issue. They kept saying I can transfer to a sister branch, but again no solution as its the same issue at other locations. I kept emphasizing that limited availability does not work for me and I can’t just take days off every month for braces appointments. A few ladies were rolling their eyes at eachother in my face, and kept speaking to me in a tone that insinuated to just deal with it.Nope again. What was supposed to be my first follow up in early Sept, I had our braces removed. At this point I was told an audit would be conducted to determine the cost of materials so far, and I would receive a refund for the rest.Call back in Oct, the lady in billing no longer works there. I would have to follow up with the on site manager. Manager was hard to get ahold of. Finally am told 1 audit was completed but not turned in.Call back in Nov, at this point I am told both audits were completed and that I should get a refund soon.Call back in Dec, location has no useful information or follow up, can’t get ahold of the manager. I instead just called corporate. On hold for 40 minutes and the gentleman said the request for refund was submitted but for some reason not processed. He would keep an eye on it. Following week, the refund was finally processed (minus a loss of 2 grand for their screw up of misinformation).Altogether 5 months dealing with this, but considering other comments I find myself lucky I got anything back at all.
Dec 26, 2024 · Rosa Escobosa
Where do I begin. Arrived 10 mins early as requested per staff I waited 2 hrs to be seen. The dentist got upset when I would ask her to slow down. English is my second language and dentist has accent plus the mask so she needs to slow down. During apt dentist was complaining she's hasn't taken lunch with the assistant. The girls in the front were talking so loud in regards to a coworker that didn't submit paperwork correctly. Made me rethink this office. I keeped looking at them but they didn't care. It was the worst experience at a dentist office Ive been too. Definitely calling my insurance so the don't charge anything.
Dec 11, 2024 · karen Garcia
Toni Ashely & The Office Manger job well done everyone has such a great attitude, friendly attentive just an overall great experience. They made sure to answer questions Great quality of care overall just really great experience would definitely recommend this office
Dec 02, 2024 · IamJayee
Toni Ashely & The Office Manger job well done everyone has such a great attitude, friendly attentive just an overall great experience. They made sure to answer questions Great quality of care overall just really great experience would definitely recommend this office
Dec 02, 2024 · IamJayee