Southwest Dental & Dentures

Welcome to Southwest Dental & Dentures, a Dental Clinic located at 2538 Anthem Village Dr #100 in Henderson, NV, offering a range of dental services, including dentures, to the residents of Henderson and the surrounding areas. However, recent online reviews provide contrasting feedback regarding the patient experience, particularly concerning the receptionist and the care provided by Dr. Young Dill.

One patient recounted a negative experience primarily due to the receptionist's poor customer service, describing it as potentially her "first office job." This patient felt misunderstood and poorly communicated with regarding insurance information for their six-year-old daughter, initially being told the clinic only takes Medicare despite providing Medicaid details which were later approved. A billing issue arose a month later, and the patient reported that while Dr. Young Dill was "super kind" and apologized for the initial misunderstanding about pediatric care limitations, the receptionist insisted on her version of events regarding insurance communication. Despite a dropped bill, this patient felt the receptionist "ruins the whole experience" and should be replaced, while acknowledging the beautiful office and praising the "super wonderful and gentle" dental hygienist and the "extremely talented and kind" dentist, Dr. Young Dill, recommending the office for adults.

In stark contrast, another patient described their experience as the "absolute WORST and EXPENSIVE" they had ever had with a dentist, specifically criticizing Dr. Young Dill for having "absolutely no dignity or integrity" and being solely focused on money. This reviewer reported receiving a crown from Dr. Young Dill that "hardly lasted 3 months" (contrary to the typical lifespan of up to 20 years). Upon returning to inquire, they claim Dr. Young Dill offered no apology, attributing it to "bad luck," which the patient found unprofessional, labeling the work a "BAD CARELESS JOB." This patient felt "completely taken advantage of" and strongly advised against anyone going to Southwest Dental and Dentures.

Based on these reviews, Southwest Dental & Dentures presents a mixed picture. While one patient found Dr. Young Dill and the hygienist to be skilled and kind (recommending the practice for adults despite a negative interaction with the receptionist), another patient had a severely negative experience with Dr. Young Dill regarding the durability of a crown and perceived lack of integrity. Local users in Henderson, NV, considering Southwest Dental & Dentures should be aware of these contrasting experiences. If you are an adult seeking general dental care or dentures, the positive aspects of Dr. Young Dill's talent and kindness, along with a good hygienist, might be appealing, but the reported issues with the receptionist should be noted. The serious allegations regarding Dr. Young Dill's professionalism and the quality of her crown work from another patient should also be carefully considered. It is recommended to seek further information or potentially consider other options before making a decision. You can contact Southwest Dental & Dentures at (702) 897-5560 or via mobile phone at +1 702-897-5560 to inquire about their services and policies.

Southwest Dental & Dentures

2538 Anthem Village Dr #100, Henderson, NV 89052, USA