Smile Design Studio Of Hyde Park LLC

Smile Design Studio Of Hyde Park LLC Introduce

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Welcome to Smile Design Studio Of Hyde Park LLC, located in Chicago, Illinois. As part of the Theme Park Directory, we are providing information about this dental practice based on available patient reviews. It is important to note that patient experiences vary significantly, with both positive and negative feedback.

One patient reported a highly positive experience with the intake coordinator, Wendy. They highlighted her excellent service, gracious phone manner, and efficient scheduling. Wendy was able to accommodate the patient's urgent need for an appointment before their insurance lapsed, even though the office was fully booked. She clearly communicated the necessary steps and efficiently obtained the patient's x-rays from a previous dental office. Based on this positive interaction, the patient expressed anticipation for their upcoming in-office visit.

However, another patient reported a negative experience, stating that the service quality had declined significantly over three years. They noted that the practice had gone "from bad to worst." Initially, they had a favorable experience with a particular dentist, but after that dentist left, both service and customer service deteriorated. They described a terrible cleaning service and, during a recent phone call, encountered a rude customer service representative named Mercia. The representative reportedly cut the patient off, interrupted their explanation, and engaged in conversations with other clients while the patient was still on the phone. Due to this experience, the patient decided not to return to the practice.

Therefore, potential patients should be aware of the mixed reviews and consider them carefully. While the intake coordinator, Wendy, is praised for her excellent service, the reported issues with declining service quality and poor customer service are significant factors to weigh.

Key points from patient reviews include:

Excellent Intake Coordination: Positive feedback regarding Wendy's service and efficiency.
Efficient Scheduling: Ability to accommodate urgent appointments.
Poor Customer Service: Criticism regarding rude and unprofessional behavior.
Declining Service Quality: Reports of deteriorated service and cleaning experiences.
Mixed Patient Experiences: Significant variation in patient satisfaction.

If you are considering Smile Design Studio Of Hyde Park LLC, you can contact them at (773) 643-6006 or +1 773-643-6006, or visit them at 1525 E 53rd St #734, Chicago, IL 60615, USA. It is strongly recommended to contact the office directly to inquire about their services and to clarify any concerns, especially regarding customer service and service quality. Potential patients should carefully consider the reported concerns alongside the positive feedback about the intake coordinator.

Smile Design Studio Of Hyde Park LLC Photos

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Smile Design Studio Of Hyde Park LLC Location

1525 E 53rd St #734, Chicago, IL 60615, USA

Smile Design Studio Of Hyde Park LLC

1525 E 53rd St #734

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Smile Design Studio Of Hyde Park LLC Reviews

I haven’t even been to my first appointment yet, but I have to highlight the EXCELLENT service from the intake coordinator Wendy! She was so gracious over the phone and efficient in making the phone call seamless. I communicated that I needed an appointment before the end of the month due to an upcoming insurance lapse, and even though the office is typically booked weeks out, she was able to find a cancellation and squeeze me in. She communicated what she needed from me, and how soon she needed forms in order to secure the appointment. She made next steps very clear and got my recent Xrays from a previous dental office. Based off of Wendy’s customer service, I look forward to the in office visit. Thanks Wendy!
Sep 25, 2024 · Naté Allen
I have been a client here for 3 years and watched it go from bad to worst experience ever. I had a dentist I liked who was great in the beginning but once she left both service and customer service has gotten extremely poor. I had a terrible cleaning service last time I went there, but I just tried calling to see if they have a dentist for my next cleaning and was met with the rudest customer service person who cuts me off with “STOP”while I was trying to explain my reason for calling then proceeds to talk to clients while I’m still on the phone with her. I believe her name was Mercia. I will be making no more attempts to work with such a business.
Jul 29, 2024 · Furtuna Abubeker
I came here after having a bad experience at Manus dental, and I was very happy with the change! The staff were extremely professional and both Dr. Minkowski and Angel were patient and attentive to my needs throughout the whole process of working on my teeth, e.g. giving me more anesthetic, making multiple adjustments to ensure my bite was good, ensuring everything was done precisely. It's a big relief to have found a reliable dentist where I know I will have a positive experience.The only slight hiccup for me was the insurance, which was not the dentist's fault and was resolved. I'm writing this out in detail in case others experience this issue with MetLife: the insurance at first denied my claim due to a need for additional documentation to prove that my procedures were necessary. All of the info provided by the insurance was very difficult to understand. I thought this was a red flag and called in about it (spoke to Angel, who was also there for my procedure). I ended up reluctantly going through with the procedure (and paying) before the insurance approved the claim - they told me they would have to document the need for the procedure while they were working on my tooth. I went in for the procedure, they took lots of photos/X-rays and this info was added to my claim, which was then APPROVED within a very short period of time. I appreciate Angel, the other staff, and my dentist taking the time to explain the insurance procedure and being so careful about documentation throughout. The problem was my insurance not wanting to approve claims, and not the dentist recommending unnecessary work. I'm very grateful to now have healthy teeth again with minimal pain to my wallet.
Jun 25, 2024 · Ella Wilhelm
I've been coming to this office for over 16 years because the care is thorough, modern, and affordable. Dr. Louis Kaufman and his team are competent, kind, empathetic, and caring. They care about the work they do.They work very hard at resolving your concerns if for any reason you are not satisfied with the work or costs.They have the most modern equipment and can do most of the work in-house. Their referral partners are awesome too!Thank you Dr. Kaufman and staff for taking such good care of my dental needs!
Apr 03, 2024 · Synita Booker-Capler
Dr. Kaufman and Rebecca were very personable, knowledgeable and punctual. I look forward to working with the Smile Design Studio for my future dental needs.
Oct 21, 2024 · Davinelle Daniels