Royal Dental

Royal Dental Introduce

Welcome to Royal Dental, located at 2390 Almaden Rd #20 in San Jose, CA 95125, USA, as featured on Theme Park Directory. While San Jose, California, is not in the immediate vicinity of major New Jersey theme parks, dental services are a universally relevant offering. Royal Dental has received mixed recent reviews, with long-term patients expressing initial satisfaction but significant concerns regarding new administrative staff.

One patient noted that the location is "a little out of the way but worth the great care I have received for several years," indicating a history of positive dental treatment at Royal Dental.

Another patient shared a long-standing relationship with the practice, stating, "My family of 5 have been attending this dentist for almost 17 years. I grew up at this dentist and with the original staff. Their previous dental hygienist, Sandra, I believe just left who had been with the company as along as I have been going there. Truly amazing and why we returned for many many years." This highlights a history of positive experiences and loyalty to the practice, particularly praising the original staff and a long-term hygienist.

However, the same reviewer expressed extreme dissatisfaction with the new administrative staff, beginning with the front desk person who was described as "extremely unprofessional and rude over the phone." The patient detailed issues with insurance processing, alleging multiple incorrect claims from the receptionist about the inability to find insurance despite providing all necessary documentation and confirmation of active insurance from their job and insurance company. This culminated in a canceled appointment without warning, which the patient attributed to the same receptionist and perceived as dishonest. The reviewer concluded by expressing their intent to leave the practice due to this "rudeness and unprofessionalism," noting that other family members had similar negative experiences with the same individual and strongly suggesting the receptionist should be dismissed.

An update from the same reviewer mentioned a stark contrast in service at another location, stating, "* update: I called another location and they where with 1 minute over the phone able to confirm my insurance without a problem!!!!!!**** So again. This person needs to be let go. IMMEDIATELY!!" This further emphasizes the negative impact of the described front desk staff member.

Our Environment:

Located on Almaden Rd in San Jose, California, Royal Dental was previously known for its welcoming environment with a long-standing and appreciated staff. However, recent reviews indicate a significant decline in the professionalism and courtesy of the front office staff, potentially impacting the overall patient experience.

Our Services:

Provides general dental care, as evidenced by long-term family attendance. Specific services are not detailed.

Our Features:

Previously known for providing "great care" over several years.
Maintained long-term patient loyalty, with one family attending for almost 17 years.
The original staff and a long-term hygienist, Sandra, were highly regarded.
However, the new front office staff, particularly the receptionist, is described as "extremely unprofessional and rude."
There are reports of difficulties with insurance processing and canceled appointments without proper communication.

Promotional Information:

Royal Dental in San Jose, CA, located on Almaden Rd, has a history of providing great dental care to long-term patients and families. While we are committed to excellent dental treatment, we are currently addressing recent concerns regarding our administrative staff to ensure a positive experience for all our patients. Please contact us at +1 408-264-1471 to discuss your dental needs and how we can provide you with quality care.

For local users in US seeking dental services in the San Jose, California area, Royal Dental, located on Almaden Rd, has served the community for many years. While some long-term patients have appreciated the dental care provided, recent feedback indicates significant issues with the new front office staff, including reports of rudeness and problems with administrative tasks such as insurance processing and appointment scheduling. It is advisable to consider these recent experiences when making your decision. If you wish to learn more about their dental services, you can contact Royal Dental at +1 408-264-1471. Given the current time in US (Friday, April 11, 2025 at 9:00 AM CST), please be mindful of the significant time difference when calling their office in California (which will be Thursday, April 10th, likely in the late evening PDT, as daylight saving time will be in effect). It would be best to call during typical business hours in the Pacific Daylight Time Zone if you are considering this practice for your dental needs or for family members residing in or traveling to the San Jose area.