Portland Smiles

Welcome to Portland Smiles, located at 2401 Congress St, Portland, ME 04102, USA. As a dental practice listed in the Theme Park Directory, Portland Smiles, featuring Dr. Buss, has received varied feedback from patients regarding their experiences.

One patient shared a highly positive experience with Invisalign treatment under Dr. Buss. They reported being extremely happy with the results, noting that from the first appointment, Dr. Buss thoroughly explained the entire process, patiently and expertly addressing all questions and concerns. The patient felt welcomed and comfortable due to the entire staff. Throughout the treatment, the team was attentive and professional, regularly monitoring progress and offering support when needed. The patient was pleased with the straight smile achieved and surprised by the speed of the results, describing Dr. Buss as a "skilled and caring professional who truly prioritizes the well-being of her patients" and highly recommending her for orthodontic treatment.

However, another review presents significant concerns regarding dental fillings and billing practices at Portland Smiles. This patient hesitated to write a negative review because the staff seemed kind during their visits. Both the patient and their husband had fillings done by Dr. Buss the previous year. Notably, the patient, who had never had a cavity before, was told they needed four fillings after their initial visit. While the husband required extensive work (which they didn't question due to time since his last dental care), the outcomes of the fillings were problematic. Within a year, one of the patient's fillings was identified as faulty and needing replacement at a new dental office, and one of the husband's fillings fell out during a cleaning at the new office. The reviewer concluded this was not a coincidence and indicated "shoddy dental work."

Furthermore, the same patient reported a billing issue where they were presented with a bill for over $800. Upon review, it was discovered that the office was not charging the insurance-negotiated rates, and they were owed close to $300. Due to these issues with the quality of dental work (specifically fillings) and billing inaccuracies, the patient stated they "cannot recommend this office" and urged others to "check the bills you receive carefully."

Services and Features:

• General dentistry services (fillings mentioned)
• Orthodontic treatment (Invisalign mentioned, provided by Dr. Buss)
• Friendly staff (according to one review)
• Attentive and professional team during Invisalign treatment (according to one review)

Customer Reviews Highlight:

Portland Smiles, under Dr. Buss, receives high praise for Invisalign orthodontic treatment, with patients noting thorough explanations, a welcoming staff, attentive care, and satisfactory results. However, there are significant concerns raised regarding the quality of dental fillings provided by Dr. Buss, with reports of faulty fillings needing replacement within a short period. Additionally, a patient reported issues with overbilling due to incorrect insurance charges. Potential patients should be aware of these mixed reviews, particularly regarding restorative work and billing practices, and are advised to verify billing accuracy.

Portland Smiles in Portland, ME, offers orthodontic treatment with positive outcomes reported for Invisalign, but has received negative feedback regarding the quality of fillings and accuracy of billing.

Contact Information:

For appointments or inquiries, please contact Portland Smiles at:

• Phone: (207) 773-2111
• Mobile: +1 207-773-2111
• Address: 2401 Congress St, Portland, ME 04102, USA

If you are in the Portland, ME area and considering Portland Smiles for your dental needs, please be aware of the mixed reviews. While one patient had a positive experience with Invisalign, another reported significant issues with the quality of fillings and billing practices. It may be prudent to seek further information or consider these points when making your decision about dental care providers. We hope this objective summary of recent feedback assists you in making an informed decision.

Portland Smiles

2401 Congress St, Portland, ME 04102, USA