Phillips Randall J DDS

Please Note: The following information is about Phillips Randall J DDS, located in Gainesville, Georgia, USA. This information is not relevant for users in US looking for a 'Theme Park Directory' or local dental services.

Phillips Randall J DDS practices at 516 Candler St, Gainesville, GA 30501, USA. They can be contacted via phone at (770) 536-1222 or mobile phone at +1 770-536-1222. Customer reviews indicate issues with slow service and the receptionist.

Platform Category: Theme Park Directory (Irrelevant Category - This is a Dentist in the USA)

This information pertains to a dental practice by Phillips Randall J DDS in Gainesville, Georgia, USA. It is not related to theme parks or a theme park directory. However, based on the provided reviews, this clinic appears to have significant issues with service speed and the helpfulness of the receptionist. Patients report incredibly slow service and long wait times, with one instance of a patient waiting an entire hour after a cleaning for dentist approval before leaving unattended. The receptionist is described as very unhelpful, expecting customers to manage their insurance information to an extent not typically encountered at other dental offices. This includes asking patients for details the office should have on file, such as the tooth number needing a crown, and charging random amounts at the end of visits as a precaution against insurance coverage issues. While one reviewer noted the hygienists as a redeeming quality, overall experiences were disappointing due to the slow service and problematic interactions with the receptionist. This negative feedback was consistent across multiple visits and experienced by more than one family member. Despite some long-term patients hoping for improvement, the prevailing sentiment in the reviews points to significant service and administrative challenges.

Environment:

While the cleanliness or comfort of the physical environment is not explicitly mentioned, the reported slow service and unhelpful receptionist likely contribute to a negative overall patient experience within the office.

Services:

The reviews mention general dental services such as cleanings and the recommendation for crowns. However, the focus of the feedback is on the administrative and service aspects rather than the quality of dental procedures themselves (with the exception of positive remarks about the hygienists).

Features:

• Long-established practice (serving multiple generations of one family).
• Hygienists are noted as a redeeming quality.
• Reportedly incredibly slow service.
• Receptionist described as very unhelpful.
• Patients expected to handle their own insurance information excessively.
• Long wait times, including after procedures to see the dentist.
• Random charges at the end of visits as a precaution against insurance issues.

Promotional Information:

Individuals in the Gainesville, GA, USA area seeking dental care should be aware of recent customer reviews for Phillips Randall J DDS, which highlight potential issues with slow service and unhelpful administrative staff. While the hygienists are mentioned positively, the overall patient experience seems to be negatively impacted by long wait times and difficulties with the receptionist regarding insurance matters. Contact the office at (770) 536-1222 for further information.

Customer Feedback Summary:

• Incredibly slow service is a recurring complaint.
• The receptionist is described as very unhelpful, particularly regarding insurance.
• Patients experience long wait times, even after procedures.
• There are concerns about the office's handling of insurance information and billing.
• The hygienists are seen as a positive aspect of the practice.
• Multiple negative experiences reported by different patients.

Phillips Randall J DDS

516 Candler St, Gainesville, GA 30501, USA