Patty V. Thompson DMD

Patty V. Thompson DMD Introduce

Welcome to the dental practice of Patty V. Thompson DMD, located at 4906 Bardstown Rd STE 103 in Louisville, Kentucky. While Theme Park Directory primarily focuses on providing our Singapore-based users with information on leisure and entertainment options, we also recognize that our diverse audience may have connections and interests in various locations around the world, including the need for reliable healthcare information. For those with ties to the Louisville, KY area seeking a dentist, we are providing an introduction to Patty V. Thompson DMD based on a combination of long-term positive feedback and a recent detailed negative experience regarding administrative practices.

According to one set of customer reviews, Patty V. Thompson DMD is highly regarded for the quality of dental work and patient care. One reviewer stated, "This practice is the best, and my family has been patients for years!! Our prior dentist(s) could never compare to the excellent work administered by Dr. Patty Thompson and her staff; extremely professional and experts!!! When ever any family member, especially children, have issues, each member has been seen the day a call was placed, mentioning our concern." This highlights the practice's reputation for excellent work, professionalism, expertise, and prompt attention to patient needs, particularly for families with children.

This positive sentiment extends to insurance matters, with the reviewer noting, "We have had no issues with insurance. The practice has always promptly reported/filed our paperwork to insurance company. It should be stressed that it is the patient's responsibility to have direct contact with their insurance company prior to any medical procedure to determine if his/her procedure and doctor are accepted. My family has never had an issue!!!!! I can only recommend this dentist to anyone in driving distance." This suggests efficient handling of insurance paperwork and overall satisfaction with this aspect of the practice.

However, a more recent and detailed review presents a significantly contrasting experience, primarily concerning the administrative aspects of the practice. This reviewer stated, "My wife and I were dental patients of Dr. Patty Thompson throughout 2019. Frankly, in my decades of working with businesses in all kinds of professions, this has got to be the absolute worst administratively run business of all time and one whose integrity comes into serious question." The issues raised include:

Insurance Network Status: Allegations that the practice dropped out of the insurance network without informing patients and provided conflicting information about their network status.
Pre-Approval for Procedures: Claims that necessary procedures (crown replacements and a night guard) were stated as not approved by insurance when the insurance company had no record of submittal and confirmed they were covered.
Communication and Transparency: Dissatisfaction with the business manager's handling of these issues, citing excuses and assurances that contradicted information from the insurance company.
Questionable Billing Practices: An instance where the patient's wife was allegedly charged for twice the work actually done to repair a retainer.
Overall Administrative Incompetence and Questionable Integrity: The reviewer expresses a complete loss of confidence in the administrative side of the practice and cannot recommend it, even for simple procedures.

This detailed negative review prevents a clear overall assessment of Dr. Thompson's dental expertise, as the administrative issues severely impacted the patient's ability to receive care beyond cleanings. The patient and their wife have since moved on to another dentist.

Based on the available reviews, Patty V. Thompson DMD appears to have a history of providing excellent dental work and attentive care, particularly for families. However, recent feedback raises serious concerns regarding the administrative management of the practice, including issues with insurance, communication, and billing integrity. Individuals considering this practice should be aware of these contrasting experiences. For our Singapore community with connections to Louisville, considering the time difference (Singapore is currently 12 hours ahead of Louisville), you can note these differing perspectives when considering recommending Patty V. Thompson DMD, keeping in mind their operating hours in the US Eastern Time Zone. They can be contacted at (502) 499-0884 or +1 502-499-0884, and their address is 4906 Bardstown Rd STE 103, Louisville, KY 40291, USA. It may be prudent for prospective patients to thoroughly verify insurance compatibility and discuss administrative procedures with the office prior to commencing treatment.