Considering Dental Care at Michael B. Muscato, DDS

Michael B. Muscato, DDS Introduce

Welcome to the Dental Clinic of Michael B. Muscato, DDS, located at 2229 E McDowell Rd, Phoenix, AZ 85006, USA. Dr. Muscato's practice appears to offer a range of dental services to the local community, including general dentistry, emergency tooth repair, and orthodontic treatments like Invisalign.

One patient reported a positive experience regarding emergency care. When an insurance verification system was down, Dr. Muscato provided a necessary tooth repair free of charge and arranged for a follow-up consultation. This act was highlighted as exceptional customer service, with the patient expressing gratitude for Dr. Muscato's concern for both their physical and financial well-being.

However, another patient shared a negative experience related to the Invisalign treatment process and billing. This patient described a discrepancy in the quoted and receipted price for the treatment. While Dr. Muscato initially indicated the receipt was correct, a subsequent phone call from a receptionist led to a dispute over the remaining balance. The patient reported rude and unprofessional behavior from the receptionist and the office manager, Jillian, including being hung up on during a conversation about a refund. This patient ultimately decided to seek dental care elsewhere due to this negative administrative experience.

Based on the available information, the services offered at Dr. Muscato's clinic include:

General dentistry: Encompassing routine dental care and potentially other treatments.
Emergency tooth repair: As demonstrated by the patient who received immediate care.
Invisalign treatment: An orthodontic option for teeth straightening.

A notable feature highlighted in one review is Dr. Muscato's willingness to provide care even when administrative processes face temporary issues, suggesting a patient-first approach in certain situations. However, another review raises concerns about the professionalism and communication of the administrative staff, specifically regarding billing and customer service.

Currently, no specific promotional information is available. Local users in Phoenix considering Michael B. Muscato, DDS for their dental needs may want to weigh the reported positive experience with emergency care against the negative experience related to administrative handling of the Invisalign process. It may be beneficial to inquire specifically about billing procedures and communication protocols when contacting the office at (602) 275-2020 or +1 602-275-2020. The clinic is located at 2229 E McDowell Rd, Phoenix, AZ 85006, USA.