Lake County Family Dental Care: Mixed Reviews on Patient Experience and Billing Practices

Lake County Family Dental Care Introduce

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Welcome to Lake County Family Dental Care, located at 1298 S Milwaukee Ave, Libertyville, IL 60048, USA. As part of the Theme Park Directory, we connect local users with essential services. However, Lake County Family Dental Care has received mixed reviews, indicating a need for careful consideration.

One patient shared a highly positive experience regarding emergency dental care for their child with broken teeth. They specifically complimented Dr. Potts for his calm, predictable, systematic, and kind approach, which helped their anxious child feel comfortable. They also mentioned Dr. Sai, who promptly returned their call, offered clear advice, and facilitated a same-day appointment. On the other hand, another patient reported a significant negative experience concerning billing practices. This patient alleged that the office saved their credit card information and charged them without authorization, even though they claimed to have a credit balance with the practice and had previously confirmed a zero balance. The charge was reportedly for a portion of a dental cleaning not covered by insurance, but the patient was upset by the lack of prior communication about the outstanding balance and the unexpected charge to their checking account. This billing issue reportedly led to a loss of trust in the practice. These mixed reviews suggest that while some patients have experienced excellent clinical care and responsive service, there are serious concerns regarding billing practices and communication that potential patients should be aware of.

Services and Features:

General dentistry services
Emergency dental care (based on customer review)
Positive feedback regarding:

Calm and kind dentists (Dr. Potts, Dr. Sai)
Responsive service and same-day appointments (Dr. Sai)

Negative feedback regarding:

Alleged unauthorized credit card charges
Lack of communication about outstanding balances
Concerns about billing practices and transparency
Reported loss of trust due to billing issues

Customer Reviews Highlight:

Reviews are mixed, with one patient praising the excellent emergency care and the kindness of the dentists, while another reports a serious issue with unauthorized billing and lack of communication regarding payment.

The practice appears to offer good clinical care in some instances, particularly in emergencies, but there are significant concerns raised about billing practices and financial communication that potential patients should consider carefully.

Contact Information:

For appointments or inquiries, please contact Lake County Family Dental Care at:

Phone: (847) 362-6540
Mobile: +1 847-362-6540
Address: 1298 S Milwaukee Ave, Libertyville, IL 60048, USA

If you're considering dental services in Libertyville, IL, please be aware of the mixed reviews and potential issues with Lake County Family Dental Care, particularly regarding billing practices. We hope this information helps you in your search for quality dental care.