Considering Hudson Valley Oral Surgery near Theme Park Directory

Hudson Valley Oral Surgery Introduce

For local users around the Theme Park Directory seeking oral surgery services, Hudson Valley Oral Surgery is located at 2649 Strang Blvd #202, Yorktown Heights, NY 10598, USA. While one patient reported a positive surgical experience and prompt emergency care, multiple recent customer reviews express severe dissatisfaction with the billing department and the unprofessional conduct of certain staff members, specifically at the Yorktown office.

Several reviewers heavily criticize the billing department, noting its limited operating hours (reportedly one day a week) and the frequent absence of the billing personnel, identified as Rose. Patients with jobs having non-standard hours found it difficult to adhere to this limited availability. One reviewer described the billing operation as "very poor" and hoped for improvement.

The most prominent and alarming complaints center around an employee named Rose. One reviewer labeled her a "deplorable excuse of a human being" and strongly advised against using this practice due to issues with the office staff and billing person in the Yorktown office, specifically Rose. This patient recounted witnessing rude and curt behavior towards themselves and others in the waiting room, along with discrepancies regarding the cost due at the time of service.

The same reviewer detailed receiving a "Final Notice" for a $4,100 balance without ever receiving initial notices. Attempts to contact the office to clarify, as the patient believed their insurance would cover the procedure fully, were hampered by Rose's absence on vacation. Upon finally reaching Rose after over a week, the insurance claim had been denied for "subscriber unknown" due to Rose allegedly failing to include the group number during the initial submission. After resubmission with the correct information, the insurance company reportedly paid Hudson Valley Oral Surgery. However, the patient then received a letter from a collection agency for an even higher amount. Subsequent attempts to contact Rose were met with her being unavailable or outright hostile and unprofessional behavior, including screaming and hanging up on the patient. The patient's attempts to resolve the issue and confirm removal from collections were unsuccessful with Rose.

The reviewer eventually contacted the Fishkill office, who were described as lovely and accommodating, and spoke with Dr. Payami, the owner. Despite informing him of the gross unprofessionalism, the promised proof of removal from collections never materialized. The reviewer expressed disgust at Dr. Payami for allowing his staff to treat clients in such a manner and for seemingly not being concerned about the impact of an incompetent and rude billing person on his practice.

Based on these reviews, local users near the Theme Park Directory should be extremely cautious when considering Hudson Valley Oral Surgery, particularly the Yorktown Heights office. The serious and repeated complaints about billing issues and unprofessional staff conduct, especially concerning Rose, raise significant concerns about the overall patient experience. Potential patients may want to inquire specifically about billing procedures and staff interactions when contacting the office at (914) 245-6642 or via mobile phone at +1 914-245-6642 and perhaps consider alternative oral surgery practices in the area.