Hi Dental Care

Welcome to the online introduction of Hi Dental Care, a dental clinic located at 110 Salem Turnpike, Norwich, CT 06360, USA. Operating as a Dental Clinic, Hi Dental Care aims to provide a range of dental services to meet the oral health needs of the local community. Based on recent customer reviews, we can offer insights into their strengths, areas for potential improvement, and the overall patient experience.

One of the consistently praised aspects of Hi Dental Care is the competence and caring nature of their dentists and hygienists. Patients have described the doctors as "experienced" and "gentle," which is particularly beneficial for individuals who may experience anxiety or fear related to dental procedures. This gentle approach was specifically highlighted in the context of a young child undergoing a cavity removal and filling without the need for numbing or laughing gas, indicating a skillful and reassuring manner by the dental professionals. This suggests that Hi Dental Care may be particularly well-suited for families with children or individuals who prioritize a comfortable and minimally invasive dental experience.

The cleanliness of the office environment is also noted as a positive attribute in the reviews. A clean and well-maintained clinic is essential for patient comfort and safety, contributing to a sense of trust and professionalism. This aspect suggests that Hi Dental Care maintains a commitment to hygiene standards within their facility.

In terms of services offered, the reviews explicitly mention routine dental appointments, cleanings (implied through the role of hygienists), and restorative procedures such as cavity removal and fillings. The fact that a child underwent this procedure without anesthesia suggests a possible focus on gentle and efficient techniques. As a general dental practice, it is likely that Hi Dental Care offers a broader range of services, including preventative care, general check-ups, and potentially other restorative or cosmetic dental treatments. However, specific details about the full scope of their services are not provided in the available reviews.

One area identified for potential improvement in the customer feedback pertains to the front desk staff and their communication practices regarding appointment changes. According to one review, the office manager, Marissa, acknowledged that the front desk was "too busy to call their patients when they need to make a change to a patient's appointment." This resulted in patients receiving text messages with new appointment times without any explanation. The reviewer expressed a preference for a more courteous method of contact, such as a phone call, especially when the clinic initiates the change. This feedback suggests that while the clinical care provided by the dentists and hygienists is commendable, the administrative communication could be enhanced to improve patient satisfaction.

Despite this concern regarding appointment change notifications, another review from new patients highlights a "very welcoming, friendly staff," which presents a contrasting perspective on the overall staff demeanor. This suggests that while there may be specific challenges related to managing appointment changes and communication protocols at the front desk, the general interactions with staff members can be positive and welcoming, particularly for new patients.

The efficiency of the appointments was also noted positively, with one reviewer mentioning that their two children's back-to-back appointments were completed within an hour. This suggests that Hi Dental Care values patients' time and strives to provide timely and efficient service without compromising the quality of care.

Currently, there is no explicit mention of any promotional information or special offers from Hi Dental Care in the provided reviews. Local users interested in learning about new patient specials, seasonal promotions, or any other offers should directly inquire with the clinic.

In summary, Hi Dental Care in Norwich, CT, appears to be a dental clinic that prides itself on competent and caring dentists and hygienists who provide gentle and experienced care. The office is reported to be clean, contributing to a positive patient environment. While there is positive feedback regarding the welcoming nature of some staff members and the efficiency of appointments, there is also a noted area for improvement in the front desk's communication practices, specifically concerning appointment changes. Local users seeking a dental practice that emphasizes gentle and experienced care, particularly for children, may find Hi Dental Care a suitable option. To obtain more comprehensive information about their services, environment, and any current promotions, it is recommended to contact Hi Dental Care directly at (860) 823-1080 or visit their location at 110 Salem Turnpike, Norwich, CT 06360, USA.

Hi Dental Care

110 Salem Turnpike, Norwich, CT 06360, USA