Hector Pinero, DMD

Hector Pinero, DMD is a Dental Clinic located at 217 N Westmonte Dr #1001 in Altamonte Springs, Florida. They can be contacted at (407) 774-0001 or +1 407-774-0001.

Patient reviews for Dr. Hector Pinero, DMD reveal significant concerns regarding billing practices alongside positive feedback about the quality of dental treatment. Several reviewers reported issues with the office's honesty and competence in billing. One patient was unexpectedly asked for a large payment upon arrival, despite prior conversations where this was not mentioned. This patient, covered by two insurance carriers, refused to pay upfront, and the office allegedly refused to submit claim forms because they did not "accept" the insurance, despite not needing to be a participating provider to do so.

Another reviewer recounted being told their insurance hadn't paid for a previous visit due to a missing explanation of benefits from their primary insurer, which the patient had to resolve themselves to receive reimbursement. This issue persisted even when the patient had employer-provided primary insurance and a secondary insurance, both of which the office participated in. The office reportedly still insisted on full upfront payment and self-submission of claims, refusing to bill the contracted carriers directly.

In contrast, another patient shared a positive experience regarding an extraction and bone graft procedure. They appreciated the serious COVID-19 precautions taken by the office and described being treated with respect and professionalism. Similar to a previous crown lengthening procedure, they experienced no pain during treatment and only slight discomfort afterward. They also valued the wellness call the following morning and the provision of over-the-counter pain medication before driving home, expressing thanks to Dr. Pinero and his excellent staff.

Based on these reviews, Dr. Hector Pinero, DMD appears to have a practice where the quality of dental treatment, particularly surgical procedures like extractions and bone grafts, is well-regarded, with attention to patient comfort and post-operative care. However, there are serious allegations from multiple patients concerning dishonest and uncooperative billing practices, including unexpected large upfront payments and a refusal to submit insurance claims even when contracted with the carriers. Local users should be aware of these conflicting reports. If considering this Dental Clinic, it would be prudent to thoroughly discuss billing procedures and insurance processing with the office beforehand.

Hector Pinero, DMD

217 N Westmonte Dr #1001, Altamonte Springs, FL 32714, USA