Gladwell Orthodontics

Welcome to Gladwell Orthodontics, your local orthodontic practice in Durham, North Carolina. While Theme Park Directory helps you find enjoyable local activities, we also aim to provide objective information about local services, including orthodontic care options for your family.

Based on recent customer reviews, patient experiences at Gladwell Orthodontics appear to be varied. One patient described their experience as just average, citing a significant issue with unexpected fees. They reported being informed about an office visit fee at the time of their appointment, despite not being notified during booking or in the days leading up to it. The patient was told the decision to charge them differently was made on the morning of their appointment, leading to dissatisfaction with the communication from the service provider. Despite an apology and courteousness at the time, the patient expressed outrage and stated they would not be returning due to this preventable issue.

Another review expressed significant unhappiness with the practice's level of patient attention, describing the service as a hasty rush job resembling mass production in a factory. This patient questioned the orthodontist's level of involvement beyond Invisalign treatments, suggesting limited direct interaction and rushed consultations, with the orthodontist allegedly providing only about five minutes of their time. This patient explicitly stated they were very unhappy with the service.

It is worth noting that one of the reviewers did mention that the doctor is great. However, this positive aspect was overshadowed by the negative experiences related to communication and the overall approach to patient care, leading to the patient's decision not to return.

If you are a local resident of Durham, NC, considering Gladwell Orthodontics for your orthodontic needs, it is important to be aware of the reported issues regarding communication about fees and the perceived lack of individual attention and rushed service. While one patient acknowledged the doctor's skill, the overall feedback raises concerns about the practice's communication and patient care approach.

For inquiries or appointments, you can contact Gladwell Orthodontics at (919) 659-8328 or +1 919-659-8328. Their office is located at 6910 Fayetteville Rd Unit 111, Durham, NC 27713, USA.

Gladwell Orthodontics

6910 Fayetteville Rd Unit 111, Durham, NC 27713, USA