Family Orthodontics - Sandy Springs

Family Orthodontics - Sandy Springs is an orthodontic clinic located at 5590 Roswell Rd Suite H270 in Sandy Springs, Atlanta, Georgia. They offer orthodontic services such as braces and retainers.

Based on recent customer reviews, there appear to be significant concerns regarding the professionalism and customer service at this clinic. One patient seeking a replacement retainer, despite having a history of braces and straight teeth, was informed that X-rays were mandatory for assessment. This patient, who had indicated their pregnancy on online paperwork, experienced surprise and a request for a doctor's note before X-rays could be taken. They also overheard staff members discussing their personal medical information in a way they found unprofessional and frustrating.

Another reviewer mentioned that while the quality of work might be acceptable, the customer service needs improvement. They described being initially allowed in the treatment room for a consultation but later being denied access during their child's subsequent appointment due to a stated policy change related to safety reasons. This policy, which was posted and initially seemed to apply to children 16 and under needing parental accompaniment, was then used to prevent parents from observing their child's treatment. The reviewer expressed discomfort with this policy, especially given the significant cost of treatment, and raised concerns about the lack of transparency during the procedures.

These reviews suggest potential issues with communication regarding policies, accommodation of individual patient needs (such as pregnant individuals needing retainers), and maintaining patient trust, particularly concerning parental access to children's treatment areas. Potential patients, especially those with specific circumstances or concerns about transparency during treatment, should carefully consider these recent experiences when choosing Family Orthodontics - Sandy Springs. No information regarding the clinic's environment beyond these interactions, specific orthodontic services offered, or any promotional information is available in these reviews.

For inquiries or to schedule a consultation, please contact Family Orthodontics - Sandy Springs at (770) 448-8882 or +1 770-448-8882.

Family Orthodontics - Sandy Springs

5590 Roswell Rd Suite H270, Sandy Springs, GA 30342, USA