Esteem Dental & Orthodontics

Welcome to Esteem Dental & Orthodontics, a Dental Clinic located at 5742 Hamlin Groves Tr Suite 100 in Winter Garden, Florida. You can contact us at (407) 543-0184 or +1 407-543-0184. We aim to provide comprehensive dental and orthodontic care to our community.

Patient reviews offer contrasting feedback regarding Esteem Dental & Orthodontics. One positive experience highlights the excellent care provided to a nervous first-time pediatric patient. The daughter, experiencing tooth pain and anxiety about the visit, was reportedly welcomed and made very comfortable. Dr. Matthew is commended for his "very good bed side manner" which helped the child feel at ease. The dental assistant, whose name was forgotten by the reviewer, is also described as "so sweet" and instrumental in reducing the daughter's nervousness before an extraction. The parent was impressed that their daughter did not "freak out" during the procedure, attributing it to the positive treatment received and stating they "would recommend this place to anyone."

However, other reviews express significant concerns about the office management. One reviewer gave a 1-star rating, explicitly stating it was "not because I didn’t like my service but management is horrible." This patient reported repeatedly requesting to speak to the office manager but found she "never has time," instead delegating tasks to the front desk. While the front desk staff, specifically Lilly and Jenny, are praised as "amazing" with "wow that’s amazing customer service," the manager, believed to be named Carmen, is described as consistently unavailable to patients and possessing a "horrible attitude," giving the impression of disliking her job. This reviewer stated they would return if the manager were replaced, noting that across multiple appointments, the manager was consistently unavailable.

Another review echoed this sentiment, directly urging the office to "Get rid of the manager from this office maybe your patients will love to keep coming here."

In summary, Esteem Dental & Orthodontics appears to provide excellent dental care, particularly for pediatric patients, with Dr. Matthew and his assistant receiving high praise for their bedside manner and ability to ease anxiety. The front desk staff, Lilly and Jenny, are also commended for their outstanding customer service. However, there are serious and repeated concerns raised regarding the office management, specifically the office manager Carmen, who is described as unavailable and having a negative attitude, significantly impacting the overall patient experience. Local users considering this Dental Clinic should weigh the positive feedback on the clinical staff against the negative feedback regarding management.

Esteem Dental & Orthodontics

5742 Hamlin Groves Tr Suite 100, Winter Garden, FL 34787, USA