Dr. Joshua Ng, DDS: Millbrae Dental Clinic with Mixed Reviews on Facility Condition and Service Quality

Dr. Joshua Ng, DDS Introduce

Welcome to the dental practice of Dr. Joshua Ng, DDS, located at 1070 Broadway in Millbrae, California. You can reach us at (650) 697-3273 or +1 650-697-3273. We aim to provide dental services to the Millbrae community.

Patient reviews for Dr. Joshua Ng, DDS, present a stark contrast in experiences. One patient describes the clinic as a place where "Superheroes work!" They specifically commend the administration for their diligence in contacting the insurance company to clarify coverage, price, and discounts, resulting in an exact estimate. The patient also praises assistant Courtney for her kindness, friendly and loving demeanor, which made them feel safe and comfortable. A significant highlight was their experience with Dr. Sun, who performed a complicated wisdom tooth extraction. Despite it being a busy December season, Dr. Sun reportedly stayed two hours past closing to complete the procedure due to the tooth's deep impaction. The patient was impressed by Dr. Sun's comforting manner and unique sense of humor, ultimately calling it the best dental experience of their life and expressing gratitude for the thorough care.

Conversely, another patient provides a very negative review, stating, "This facility is in Poor condition. Does not even have basic instruments to take pictures of your teeth. Works blindly without pictures." This reviewer, who was a patient for one year, claims that the installation of their crown was the "worst part," alleging it was "forced in," not properly shaped, and resulted in pain and the need for a root canal. After seeking treatment from another dentist who "fixed everything properly" and eliminated their pain, this reviewer strongly advises others to "Stay Away" and "Find a different dentist," referring to the clinic as "Dental Ease" with "Nothing easy about it."

In summary, Dr. Joshua Ng, DDS's Dental Clinic in Millbrae has received highly contrasting feedback. One patient experienced exceptional care and dedication from Dr. Sun and a supportive staff, particularly highlighting their handling of insurance and a complex procedure. However, another patient reports significant issues with the facility's condition, lack of basic equipment, and a poorly executed crown placement that led to further dental problems. Local users considering this clinic should weigh these differing accounts when making their decision.