Considering Dr. Jeffrey Krause/Oral & Maxillofacial Surgery in Westerville, OH? Read Recent Patient Experiences

Dr. Jeffrey Krause/Oral & Maxillofacial Surgery Introduce

Dr. Jeffrey Krause practices Oral & Maxillofacial Surgery at a Dental Clinic located at 190 S State St Suite 2 in Westerville, Ohio. As an oral and maxillofacial surgeon, Dr. Krause specializes in surgical treatments of the mouth, jaws, face, and related structures, including procedures like wisdom teeth removal.

Patient reviews present a mixed perspective on Dr. Krause's practice. One patient described Dr. Krause as "very personable." However, this reviewer had a significantly negative experience following wisdom teeth removal. They reported a lack of follow-up care and feeling dismissed by the office staff when expressing concerns post-surgery. Subsequently, their regular dentist diagnosed nerve damage caused during the extraction by Dr. Krause, resulting in permanent numbness in the bottom-left half of their mouth for the past four years. This patient stated they would "never recommend this dentist to anyone," suggesting their concerns were repeatedly ignored and the severity of the complication was likely not even realized by Dr. Krause or his staff.

Another patient offered a more balanced view, describing Dr. Krause as a "good surgeon and a super nice guy," indicating satisfaction with his surgical skills. However, this reviewer's experience with the office staff was considerably negative, leading to a lower overall rating. They cited "poor service" on most occasions, specifically mentioning "poor follow-up skills from the billing and scheduling staff" that made them feel like they had to "harass them to get anything done." Instead of proactively providing information, the staff reportedly consistently told the patient to "call us back in another week or so and we'll check then." Despite these significant issues with the staff's apathy and the often frustrating experience, this reviewer ultimately stated they "do recommend Dr. Krause" but advised future patients to be prepared to deal with his problematic staff.

In summary, while Dr. Krause is acknowledged for his personable nature and surgical skills by some, serious concerns have been raised regarding post-operative care and the competency and responsiveness of his office staff. One patient reports a severe and permanent surgical complication that was allegedly dismissed by the staff, while another details ongoing frustrations with billing and scheduling due to poor follow-up and apathetic behavior. Local users considering Dr. Jeffrey Krause for oral and maxillofacial surgery should carefully weigh these contrasting experiences, particularly the significant negative feedback concerning patient care coordination and staff responsiveness. Contact Dr. Krause's office at (614) 895-7429 or via mobile phone at +1 614-895-7429 for further information, keeping these reported issues in mind.

Dr. Jeffrey Krause/Oral & Maxillofacial Surgery Photos

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Dr. Jeffrey Krause/Oral & Maxillofacial Surgery Location

Dr. Jeffrey Krause/Oral & Maxillofacial Surgery

190 S State St Suite 2, Westerville, OH 43081, USA

Dr. Jeffrey Krause/Oral & Maxillofacial Surgery

190 S State St Suite 2

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Dr. Jeffrey Krause/Oral & Maxillofacial Surgery Reviews

Excellent oral surgeon, a lot of fun to talk to. Very informative and helpful staff. I had a smooth wisdom tooth extraction, good healing following his instructions, and would highly recommend him!
Feb 27, 2020 · Danny Lawson
Excellent oral surgeon, a lot of fun to talk to. Very informative and helpful staff. I had a smooth wisdom tooth extraction, good healing following his instructions, and would highly recommend him!
Feb 27, 2020 · Danny Lawson
Excellent oral surgeon, a lot of fun to talk to. Very informative and helpful staff. I had a smooth wisdom tooth extraction, good healing following his instructions, and would highly recommend him!
Feb 27, 2020 · Danny Lawson
Excellent surgeon and excellent staff. Smooth process, explained all insurance and everything was terrific. I love his knowledge and he doesn't miss anything. He has the reputation and was the best doctor I've ever been to. I highly recommend him.
Jul 23, 2018 · Cheryl Sanderson
Excellent surgeon and excellent staff. Smooth process, explained all insurance and everything was terrific. I love his knowledge and he doesn't miss anything. He has the reputation and was the best doctor I've ever been to. I highly recommend him.
Jul 23, 2018 · Cheryl Sanderson
Excellent surgeon and excellent staff. Smooth process, explained all insurance and everything was terrific. I love his knowledge and he doesn't miss anything. He has the reputation and was the best doctor I've ever been to. I highly recommend him.
Jul 23, 2018 · Cheryl Sanderson
Excellent surgeon and excellent staff. Smooth process, explained all insurance and everything was terrific. I love his knowledge and he doesn't miss anything. He has the reputation and was the best doctor I've ever been to. I highly recommend him.
Jul 23, 2018 · Cheryl Sanderson
I didn't actually get treated by this guy. The office manager refused to let me be treated because I had exercised my legal right to refuse to sign their HIPPA release form. Let me quote from the HHS online document that address this issue. "The law does not require you to sign the “acknowledgement of receipt of the notice.”I'm required to sign something acknowledging that they offered me their HIPPA form, but no one is required to sign one.So, then the office manager repeatedly ask me why I wouldn't sign it, as it appeared that my stating what the law says wasn't enough for her. You are also not required to answer someones questions as to why you won't sign it.She then said that if I didn't sign it they wouldn't treat me, which is without a doubt one of the most serious infractions of HIPPA law they can commit, and, as I believe anyone who stands up for their rights should, I became upset and angrily told them that they could not refuse me for that reason.Let it suffice to say, it did not end well. I am in the process of documenting everything that was said and by whom and I am already in the process of filing a complaint to the civil rights divsion of the US Department of Human services.And on the humane side of things, I've wasted another week trying to get a tooth extracted that IS giving me pain, And I have to start over. Find a surgeon, get a referral, get an appointment to be examined, then another appointment to get the tooth out.This rude office manager exceeded her legal authority when she said they could refuse to treat me if I didn't sign their HIPPA release form. They are far from hearing the last of this. Posting what happened to me here is just one step in standing up for myself, as I encourage everyone who reads this to do. An office manager, or anyone else, to roll over you with claims of authority they do not possess. Know your rights and make others respect them. This office manager not only didn't respect my rights, when I called her on it, she took it personally, and responded in a rude and personal manner.Does this sound like the kind of place you'd want your dental surgery done? Another rule of mine is "don't reward bad behavior".
Jul 30, 2013 · Jack Hammer
I didn't actually get treated by this guy. The office manager refused to let me be treated because I had exercised my legal right to refuse to sign their HIPPA release form. Let me quote from the HHS online document that address this issue. "The law does not require you to sign the “acknowledgement of receipt of the notice.”I'm required to sign something acknowledging that they offered me their HIPPA form, but no one is required to sign one.So, then the office manager repeatedly ask me why I wouldn't sign it, as it appeared that my stating what the law says wasn't enough for her. You are also not required to answer someones questions as to why you won't sign it.She then said that if I didn't sign it they wouldn't treat me, which is without a doubt one of the most serious infractions of HIPPA law they can commit, and, as I believe anyone who stands up for their rights should, I became upset and angrily told them that they could not refuse me for that reason.Let it suffice to say, it did not end well. I am in the process of documenting everything that was said and by whom and I am already in the process of filing a complaint to the civil rights divsion of the US Department of Human services.And on the humane side of things, I've wasted another week trying to get a tooth extracted that IS giving me pain, And I have to start over. Find a surgeon, get a referral, get an appointment to be examined, then another appointment to get the tooth out.This rude office manager exceeded her legal authority when she said they could refuse to treat me if I didn't sign their HIPPA release form. They are far from hearing the last of this. Posting what happened to me here is just one step in standing up for myself, as I encourage everyone who reads this to do. An office manager, or anyone else, to roll over you with claims of authority they do not possess. Know your rights and make others respect them. This office manager not only didn't respect my rights, when I called her on it, she took it personally, and responded in a rude and personal manner.Does this sound like the kind of place you'd want your dental surgery done? Another rule of mine is "don't reward bad behavior".
Jul 30, 2013 · Jack Hammer
I didn't actually get treated by this guy. The office manager refused to let me be treated because I had exercised my legal right to refuse to sign their HIPPA release form. Let me quote from the HHS online document that address this issue. "The law does not require you to sign the “acknowledgement of receipt of the notice.”I'm required to sign something acknowledging that they offered me their HIPPA form, but no one is required to sign one.So, then the office manager repeatedly ask me why I wouldn't sign it, as it appeared that my stating what the law says wasn't enough for her. You are also not required to answer someones questions as to why you won't sign it.She then said that if I didn't sign it they wouldn't treat me, which is without a doubt one of the most serious infractions of HIPPA law they can commit, and, as I believe anyone who stands up for their rights should, I became upset and angrily told them that they could not refuse me for that reason.Let it suffice to say, it did not end well. I am in the process of documenting everything that was said and by whom and I am already in the process of filing a complaint to the civil rights divsion of the US Department of Human services.And on the humane side of things, I've wasted another week trying to get a tooth extracted that IS giving me pain, And I have to start over. Find a surgeon, get a referral, get an appointment to be examined, then another appointment to get the tooth out.This rude office manager exceeded her legal authority when she said they could refuse to treat me if I didn't sign their HIPPA release form. They are far from hearing the last of this. Posting what happened to me here is just one step in standing up for myself, as I encourage everyone who reads this to do. An office manager, or anyone else, to roll over you with claims of authority they do not possess. Know your rights and make others respect them. This office manager not only didn't respect my rights, when I called her on it, she took it personally, and responded in a rude and personal manner.Does this sound like the kind of place you'd want your dental surgery done? Another rule of mine is "don't reward bad behavior".
Jul 30, 2013 · Jack Hammer
I didn't actually get treated by this guy. The office manager refused to let me be treated because I had exercised my legal right to refuse to sign their HIPPA release form. Let me quote from the HHS online document that address this issue. "The law does not require you to sign the “acknowledgement of receipt of the notice.”I'm required to sign something acknowledging that they offered me their HIPPA form, but no one is required to sign one.So, then the office manager repeatedly ask me why I wouldn't sign it, as it appeared that my stating what the law says wasn't enough for her. You are also not required to answer someones questions as to why you won't sign it.She then said that if I didn't sign it they wouldn't treat me, which is without a doubt one of the most serious infractions of HIPPA law they can commit, and, as I believe anyone who stands up for their rights should, I became upset and angrily told them that they could not refuse me for that reason.Let it suffice to say, it did not end well. I am in the process of documenting everything that was said and by whom and I am already in the process of filing a complaint to the civil rights divsion of the US Department of Human services.And on the humane side of things, I've wasted another week trying to get a tooth extracted that IS giving me pain, And I have to start over. Find a surgeon, get a referral, get an appointment to be examined, then another appointment to get the tooth out.This rude office manager exceeded her legal authority when she said they could refuse to treat me if I didn't sign their HIPPA release form. They are far from hearing the last of this. Posting what happened to me here is just one step in standing up for myself, as I encourage everyone who reads this to do. An office manager, or anyone else, to roll over you with claims of authority they do not possess. Know your rights and make others respect them. This office manager not only didn't respect my rights, when I called her on it, she took it personally, and responded in a rude and personal manner.Does this sound like the kind of place you'd want your dental surgery done? Another rule of mine is "don't reward bad behavior".
Jul 30, 2013 · Jack Hammer