Dr. Douglas J. Knop, DDS

Dr. Douglas J. Knop, DDS Introduce

Welcome to Dr. Douglas J. Knop, DDS, located at 9601 Antioch Rd #1 in Overland Park, KS 66212, USA, as featured on Theme Park Directory. While the platform category is Theme Park Directory, Dr. Douglas J. Knop is recognized as a great dentist with a friendly and professional practice. However, it is crucial to note that customer reviews present a significant concern regarding the front desk staff and billing practices alongside positive feedback about the dental care itself.

Our Environment:

Located in Overland Park, Kansas, the dental practice of Dr. Douglas J. Knop is generally described as friendly and professional. Patients who have had positive experiences mention a pleasant atmosphere and a staff that takes an interest in their patients. The hygienist, Jennifer, is specifically highlighted as a pleasure to be around. However, one review paints a starkly different picture of the front desk, describing the receptionist as a "NIGHTMARE" and "unstable," potentially creating a negative experience for patients dealing with billing or customer service issues.

Our Services:

General Dentistry: As a long-established practice, Dr. Knop likely offers a range of general dental services, including check-ups and cleanings.
Preventive Care: The positive reviews suggest a focus on regular check-ups and maintaining good oral health.
Hygienist Services: Jennifer, the hygienist, is mentioned positively, indicating quality dental hygiene services.

Our Features:

Great Dentist (Dr. Knop): Patients consistently praise Dr. Knop as being the best.
Friendly Practice (Overall): Excluding the front desk issue, the general atmosphere is described as friendly.
Professional Practice (Overall): The practice is noted for its professionalism.
Enjoyable Check-Ups: Some patients actually look forward to their check-ups due to the pleasant staff.
Pleasant Staff (Excluding Receptionist): The dental team, including the hygienist, is considered pleasant and takes an interest in patients.
Great Hygienist (Jennifer): Jennifer is specifically mentioned as being a pleasure to be around.
Long-Time Patient Trust: Dr. Knop has a loyal patient base who have been seeing him for a long time.

Significant Negative Feature:

Nightmare Receptionist: One review details severe issues with the front desk receptionist, including sending information to the wrong insurance company, leading to prolonged billing problems.
Irate and Screaming Receptionist: Attempts to resolve billing issues were met with the receptionist becoming irate, literally screaming on the phone, hanging up, and calling back to continue screaming.
Unstable Receptionist: The reviewer describes the receptionist as unstable and not suitable for handling billing and customer service.
Poor Customer Service (Billing): The experience described indicates extremely poor customer service related to billing.

Promotional Information:

No specific promotional offers are mentioned in the provided reviews. However, the positive feedback about Dr. Knop's dental skills and the friendly nature of the practice (excluding the front desk issue) might attract new patients. Potential users should inquire about billing procedures and the staff handling these matters before committing to this practice. You can contact their office at (913) 383-2891 or +1 913-383-2891.

For local users in US seeking a dentist in Overland Park, Kansas, Dr. Douglas J. Knop, DDS, is praised as a great dentist with a generally friendly and professional practice, including a well-regarded hygienist. However, a critical concern has been raised regarding the front desk receptionist, who is described as causing significant billing issues and exhibiting unstable and irate behavior towards patients attempting to resolve these problems. Potential patients should be aware of this serious administrative concern and may wish to inquire specifically about billing processes and who will be handling their account before choosing this practice. You can contact their office at +1 913-383-2891 to inquire further.