Diamond Braces Orthodontist: Braces & Invisalign

For local users around the Theme Park Directory seeking orthodontic services such as braces and Invisalign, Diamond Braces Orthodontist is located at 601 Portion Rd, Lake Ronkonkoma, NY 11779, USA. Recent customer reviews offer contrasting opinions about the patient experience at this practice.

One reviewer had a positive experience, highlighting the attentiveness of the doctor and Sara at the front desk, which made their visit pleasant. They also noted the friendliness and helpfulness of the staff, their knowledge, and the cleanliness and welcoming atmosphere of the facilities, leading to a high recommendation.

However, another reviewer reported a "terrible" customer service experience. A significant issue was the consistently long wait times of at least 30 minutes for every appointment. They also mentioned a lack of proactive updates, requiring the patient to call and ask for information. While acknowledging that their daughter's teeth look amazing as a result of the treatment, the overall experience was described as horrible. A specific instance involved waiting close to 40 minutes for a new set of trays, only for the staff to not even look at the patient's teeth. This reviewer felt that the level of treatment received did not align with the amount of money spent and would not recommend Diamond Braces Orthodontist.

The reviews suggest that while Diamond Braces Orthodontist may achieve good results in orthodontic treatment, there are significant concerns regarding customer service, particularly concerning wait times and communication. The environment is described as clean and welcoming by one reviewer, but the overall experience seems to be heavily impacted by the administrative aspects. Local users near the Theme Park Directory considering this orthodontist for braces or Invisalign should weigh both the positive feedback on the clinical aspects and the negative feedback on customer service and wait times. It may be advisable to inquire about appointment scheduling and communication protocols before committing to treatment. To learn more, the office can be contacted at (631) 600-0202 or via mobile phone at +1 631-600-0202.

Diamond Braces Orthodontist: Braces & Invisalign

601 Portion Rd, Lake Ronkonkoma, NY 11779, USA