Considering Castle Dental & Orthodontics in Nashville, TN?

Castle Dental & Orthodontics Introduce

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Welcome to the Theme Park Directory! While our platform is your guide to exciting theme park adventures and related services, we also understand the importance of connecting our local users with trusted community resources. For our users in the Nashville, TN area, we're providing information regarding Castle Dental & Orthodontics, located at 21 White Bridge Rd Ste 111, Nashville, TN 37205, USA. They can be contacted at (615) 352-5894 or via mobile at +1 615-352-5894.

Based on recent customer reviews, experiences at Castle Dental & Orthodontics appear to be varied. One patient reports having consistently positive experiences, describing the people as very friendly and professional, and stating that they clearly care about their patients. This reviewer specifically commends Emily, the dental assistant, for being very helpful in keeping them calm and comfortable during long procedures, and identifies Dr. Kim as the best dentist they have ever visited.

However, another reviewer strongly advises against using this practice. While acknowledging that the dentist and nurses are great, their negative feedback focuses entirely on the front desk staff, whom they describe as the "most rude, poorly trained, unpleasant and dishonest." This reviewer alleges that the front desk staff will ignore patients, disregard questions, and exhibit unprovoked negative attitudes. They express shock at the business's administrative operation due to multiple negative interactions in a short period, questioning whether the leadership is aware of this behavior. The most significant complaint involves a discrepancy between a signed estimate for services and the final bill, which was reportedly almost tripled without explanation. The reviewer also states that they were denied an itemized bill or the option to have it mailed and received no explanation for the sudden price change.

Services and Features: Castle Dental & Orthodontics offers both general dentistry and orthodontic services. Positive aspects mentioned include friendly and professional clinical staff (dentist, nurses, dental assistant) who are perceived as caring and helpful in ensuring patient comfort during procedures. A significant negative aspect raised concerns about the front desk staff's behavior and billing practices.

Patient Experiences: Patient experiences are contradictory. One patient reports consistently positive interactions with a friendly and professional clinical team, particularly highlighting the dental assistant Emily and Dr. Kim. In contrast, another patient had a severely negative experience primarily due to the front desk staff's alleged rudeness, lack of training, unpleasantness, dishonesty, and significant unexplained billing discrepancies.

Promotional Information: No specific promotional offers or new patient specials are available in the provided information. Potential local users should carefully consider the conflicting reviews, particularly the serious allegations regarding the front desk staff and billing practices, when making decisions about their dental care.

Disclaimer: This introduction is based solely on the limited information provided in the customer reviews, which present significantly contrasting opinions about the administrative aspects of the practice despite positive feedback about the clinical staff. Potential patients are strongly encouraged to conduct thorough research and consider all available information, including seeking multiple opinions, before choosing this practice for their dental needs. The Theme Park Directory does not endorse or recommend any specific dental service provider and is providing this information solely as a summary of publicly available reviews.