Campus Family Dental

Campus Family Dental is a dental clinic located at 409 S Dunn St, Bloomington, IN 47401, USA. As a user of our Dental Clinic platform category, you are likely seeking a reliable and positive dental care experience. It is important to present an objective overview of Campus Family Dental based on the information available, which in this case primarily consists of customer reviews detailing negative experiences.

The address of Campus Family Dental is situated in Bloomington, Indiana, suggesting it serves the local community. The provided phone numbers are (812) 339-6272 and +1 812-339-6272, which are the primary contact methods for inquiries or appointments.

One customer review mentions a dentist at the clinic, Dr. Hein, and describes him as "great." This positive feedback regarding the dentist's professional skills is a point to acknowledge. However, this positive note is overshadowed by significant negative feedback concerning other aspects of the clinic, specifically a dental hygienist and the front desk staff.

A concerning review details a negative experience with a dental hygienist described as having "dark hair." The patient characterized this hygienist as "sadistic," "rough," and unconcerned with patient comfort during procedures. The reviewer stated that the hygienist "doesn't do anything to make the procedures easier on the patient," leading to such a negative experience that the patient ultimately decided to switch dentists due to this hygienist. This feedback raises serious concerns about the patient care and comfort provided by at least one member of the hygiene staff.

Further compounding these concerns are strong negative reviews regarding the administrative staff. One reviewer stated that they encountered "absolutely the worst staff I've ever encountered!" and would have given zero stars if possible. This extremely negative sentiment is directed towards the front desk receptionist named Monica, who is identified as "apparently manager." The reviewer describes Monica as "beyond rude" and states that they were treated "like a criminal."

The interaction described involves the reviewer asking Monica if she treats all customers in this manner, to which Monica allegedly responded that if the customer did not like it, they needed to leave. Subsequently, a dentist named Eric intervened. However, according to the reviewer, instead of understanding the situation, Eric allegedly sided with Monica and told the customer, "if you don't like it Sir you can leave." This account paints a picture of a highly confrontational and dismissive attitude from both the front desk management and at least one of the dentists when faced with a customer concern.

The reviewer further expressed disbelief at what they perceived as the staff's "power to make you feel diminished" and sadness that the behavior of "two people that do not know how to treat customers may create a bad reputation" for the facility. The reviewer concluded with a strong recommendation: "Do not EVER schedule with this facility." They also shared their positive experience at another dental practice, suggesting that better alternatives are available.

Another review echoes the sentiment of rude and unprofessional behavior, although it does not provide specific details about the staff involved. This consistency in negative feedback regarding staff interactions suggests a potentially systemic issue with customer service at Campus Family Dental.

Based on the available review information, the environment and atmosphere of Campus Family Dental, particularly concerning patient interactions with staff, appear to be significant areas of concern. While one dentist, Dr. Hein, received a positive mention, the overwhelmingly negative feedback regarding a dental hygienist and the front desk staff, including a manager and another dentist, paints a concerning picture of the overall patient experience.

Information regarding the specific dental services offered by Campus Family Dental is limited in the provided reviews. However, it can be inferred that they offer general dentistry services, including dental hygiene (teeth cleaning) and examinations, given the mention of a dental hygienist. The presence of multiple dentists (Dr. Hein and Eric mentioned) suggests a practice capable of handling various dental procedures.

Features of the clinic, such as the use of advanced technology or specialized treatments, are not mentioned in the provided reviews. The focus of the feedback is primarily on the interpersonal interactions with staff, which, as detailed, have been largely negative according to the reviewers.

There is no promotional information available for Campus Family Dental in the provided text. The reviews focus solely on the experiences of patients with the staff and the quality of care received from at least one hygienist.

Given the strong and consistent negative feedback concerning the rudeness and unprofessionalism of the staff, including a front desk manager and at least one dentist, local users considering Campus Family Dental should proceed with caution. While one dentist received a positive mention, the overall patient experience, as described by these reviewers, appears to be significantly marred by negative interactions with other staff members. These reviews highlight potential issues with patient care, communication, and the overall atmosphere of the clinic.

It is important for individuals seeking dental care to feel comfortable and respected by their dental providers and the clinic staff. The experiences shared in these reviews suggest that this may not be the case for all patients at Campus Family Dental. Therefore, local users may want to weigh these negative experiences heavily when considering their options for dental care in Bloomington and potentially seek alternative dental clinics with more consistently positive feedback regarding their staff and patient interactions.

In conclusion, while Dr. Hein is mentioned positively, the overwhelming sentiment from the available reviews regarding Campus Family Dental points to significant concerns about the rudeness and unprofessional behavior of the front desk staff and at least one dental hygienist, with even a dentist being implicated in a negative customer service interaction. Local users are strongly advised to consider these experiences when making decisions about their dental care and may want to explore other dental clinics in the Bloomington area that have a more positive track record of patient satisfaction regarding both the quality of dental care and the professionalism of the staff.

Campus Family Dental

409 S Dunn St, Bloomington, IN 47401, USA