Considering Dental Care at Breeze Dental

Breeze Dental - Dr. Brian Liao Introduce

Welcome to Breeze Dental - Dr. Brian Liao, a Dental Clinic located at 919 124th Ave NE #201 in Bellevue, Washington. Reviews regarding this practice present a mixed picture, with some patients highlighting a positive and comfortable experience, while others express significant concerns about the clinic's billing practices.

One patient described Breeze Dental as "a place where you will feel less anxious about any of your dental conditions." They found the doctors, nurses, and office managers to be "all very nice and professional" and offered a high recommendation for the clinic.

However, other reviews present serious issues related to insurance billing. One patient stated that while the general service was fine, Breeze Dental is "very unprofessional in handling the insurance billing." This patient reported being double-charged for a dental cleaning, a first-time occurrence compared to their experiences with other dentists.

Another patient scheduled a deep clean and explicitly called beforehand to double-check insurance confirmation and the billing amount they would owe, which was confirmed by the clinic. However, upon arriving for the bottom teeth cleaning, they were informed that the insurance had rejected the bill for the top teeth several weeks prior, and they would be charged doubly. This patient expressed confusion over why the insurance rejected the bill after the clinic's prior confirmation and frustration at not being informed via phone before their appointment, which caused them to take a day off work. They were told the clinic filed an appeal with the insurance but never received a refund, with updates ceasing after a month. This patient almost forgot the issue until receiving a message to schedule a new appointment, leading them to recommend not trusting Breeze Dental on billing.

In a follow-up, this patient detailed further confusion regarding billing, including a copay amount at signing that differed from the final payment, questioning why the preauthorization didn't resolve this. They also reiterated being told the clinic would check with insurance beforehand (and their explicit confirmation call) and wondered why the insurance would deem the treatment inappropriate if there was prior communication. Later, they were informed that insurance would cover the bottom part, with the clinic stating they had checked and confirmed no further charges. This led the patient to suspect that Breeze Dental might not have obtained a pre-authorization from the insurance initially.

Based on these reviews, Breeze Dental - Dr. Brian Liao offers a dental clinic environment where some patients feel comfortable and well-treated by a nice and professional staff. However, significant concerns have been raised regarding unprofessional insurance billing practices, including double charging, discrepancies in copay amounts, and a lack of clear communication and resolution regarding billing issues with insurance. Local users should carefully consider these points, particularly regarding billing transparency and accuracy, when deciding whether to seek dental care at this clinic. No promotional information is available in the provided reviews.