Braces By Garcia

Welcome to the listing for Braces By Garcia, located at 26905 Newport Rd Ste 101, Menifee, CA 92584, USA. As an orthodontic practice featured in our Theme Park Directory, Braces By Garcia specializes in providing orthodontic treatments, primarily focusing on braces to correct teeth alignment.

Patient reviews regarding Braces By Garcia present a mixed picture of customer service and communication. One reviewer initially described their experience as having "the most horrible customer service I have ever experienced!!" They detailed issues with two different staff members who were unhelpful. The first allegedly made a mistake with their payment due date. Upon calling back, the second staff member, identifying as a supervisor, reportedly offered no assistance, only informing the patient that the call recording was reviewed and nothing could be done. The patient's request to speak to a manager was denied, with a three-day wait for a callback mentioned. Both staff members were described as "very rude" and making the patient feel like a bother. This initial review strongly advised others to "Stay away from this place!!!!"

However, this same reviewer later updated their feedback to 5 stars, stating, "Changing my review to 5 Stars! The front office manager took my call and took care of the situation quickly and professionally!" This indicates that while initial customer service issues may occur, the management seems capable of resolving problems effectively.

Another patient reported issues with appointment scheduling and communication. Their appointment was booked on the wrong date, and they experienced problems with text reminders due to their phone number being incorrectly associated with another patient. This resulted in receiving reminders for someone else for months and eventually being opted out of their own reminders. Despite this, they did receive a "We missed you today" text, highlighting inconsistent communication. This reviewer hoped their experience was an isolated incident but noted that communication was "very inconsistent."

Based on these reviews, Braces By Garcia in Menifee, CA, offers orthodontic services, primarily braces. While there have been significant issues reported regarding initial customer service interactions and communication, there is also evidence of effective problem resolution by the front office manager. Potential patients should be aware of the possibility of inconsistent communication and customer service experiences but may find that issues are addressed by management if escalated.

Within the context of our Theme Park Directory, Braces By Garcia provides orthodontic services in Menifee, CA. The mixed feedback regarding customer service and communication suggests that while the orthodontic treatment itself may be satisfactory (as implied by the eventual 5-star review), there might be inconsistencies in administrative processes. Local users seeking orthodontic care should consider these varying experiences when making their decision.

For those interested in learning more about Braces By Garcia or scheduling a consultation, they can be contacted at (951) 525-1335 or via mobile phone at +1 951-525-1335. Potential patients may want to inquire about their communication protocols and customer service handling procedures when contacting the office.

Braces By Garcia

26905 Newport Rd Ste 101, Menifee, CA 92584, USA