Beautiful Smiles of College Park

Welcome to Beautiful Smiles of College Park, located at 6524 Old National Hwy Ste 202, Atlanta, GA 30349, USA. As a local Dental Clinic, Beautiful Smiles of College Park provides dental services to the Atlanta community.

One long-term patient, whose son had been going to this practice since the age of one, initially reported always loving their experience. However, a recent visit introduced a point of significant frustration: a charge of $3 per face mask for two masks, totaling $6. The patient felt this was an exorbitant cost for a short stay (less than 30 minutes) and questioned the protocol and pricing, especially the impact on patients potentially without such funds.

A key point of contention was the lack of prior notification about this mandatory mask fee, neither by phone, email, nor text message. When this was raised with the front desk, the response was that policies had changed since the patient's last visit a year prior. The patient expressed concern that charging a separate fee for personal protective equipment in a medical facility, particularly to patients on government or state insurance, appeared to be capitalizing off patients for personal gain, which they deemed "deplorable and unheard of." This issue led the patient to decide that it would be their "last and final visit," and they rated the customer service as a "0." The reviewer also noted that their recent experience aligned with the overall 3-star review average for the practice.

A notable feature, based on the negative review, is a recently implemented policy of charging patients $3 per face mask, even for short visits, without proactive communication of this policy prior to the appointment. This policy has raised concerns about the cost for patients, especially those on government assistance, and the lack of transparency in its implementation. The customer service response to the patient's concerns was also reported as unsatisfactory.

Currently, there is no promotional information available. The provided review highlights a significant issue regarding unexpected fees and communication, which local users in Atlanta, GA, seeking a Dental Clinic should be aware of when considering Beautiful Smiles of College Park. The patient's frustration with the mask fee, the lack of prior notice, and the negative customer service experience are important factors to consider.

Beautiful Smiles of College Park

6524 Old National Hwy Ste 202, Atlanta, GA 30349, USA